Angel Laur Christdan Vidal
@angelvidal
Organized virtual assistant with expertise in customer service.
What I'm looking for
I am an experienced virtual assistant with a strong background in customer service and administrative support. My journey began in the customer service sector, where I honed my skills in managing client inquiries and providing exceptional support. Over the years, I have developed a keen ability to prioritize tasks and optimize processes, ensuring that clients receive the highest level of service.
In my most recent role as an Executive Assistant at Farmers Insurance, I successfully streamlined the client onboarding process, reducing processing time by 15% through the implementation of a new CRM workflow. My experience at Rocket Station further solidified my skills in property management and vendor coordination, allowing me to maintain high standards of service and efficiency. I am passionate about leveraging my organizational skills to enhance productivity and client satisfaction in a virtual assistant position.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Farmers Insurance
Aug 2024 - Apr 2025 (8 months)
Provided administrative support to the agency, including managing schedules and updating CRM systems like AgencyZoom. Streamlined the client onboarding process, reducing processing time by 15% through the implementation of a new CRM workflow. Conducted cold calls to potential clients to verify information and generate leads.
Virtual Assistant
Rocket Station
Nov 2023 - May 2024 (6 months)
Monitored warranties, equipment lifespans, and maintenance schedules. Conducted regular property inspections to identify maintenance needs and enforced preventative maintenance programs to reduce long-term costs. Coordinated with vendors, contractors, and service providers.
Customer Service Representative
Teleperformance
Sep 2018 - Jul 2023 (4 years 10 months)
Provided support for mobile, internet, and billing services, assisting customers with plan changes, payments, outages, and device troubleshooting. Explained service features, promotions, and account options in a clear and customer-friendly manner. Processed adjustments, refunds, and service requests while ensuring system notes were properly updated.
Cold Caller
Versatel
Jul 2021 - Jan 2022 (6 months)
Conducted high-volume outbound calls using an auto dialer, introduced services, qualified prospects, scheduled follow-ups, and updated CRM records. Handled objections professionally, followed up on warm leads, and consistently met or exceeded daily and weekly performance targets. Live transferred qualified leads to a licensed agent.
Customer Service Representative
Alorica
Oct 2014 - Feb 2018 (3 years 4 months)
Handled a high volume of inbound inquiries regarding account balances, transactions, billing issues, and fraud concerns with accuracy and care. Provided support for online banking navigation, password resets, and card activation/deactivation processes.
Education
Degrees, certifications, and relevant coursework
Centro Escolar University of Malolos
Bachelor of Science in Psychology, Psychology
Undertook studies towards a Bachelor of Science in Psychology. Gained foundational knowledge in psychological theories and research methods.
Colegio de San Juan de Letran
Bachelor of Science in Information Technology, Information Technology
Pursued a Bachelor of Science in Information Technology with a focus on Digital Arts. Developed skills in IT fundamentals and digital media creation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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