Angel Laur Christdan Vidal

Provided administrative support to the agency, including managing schedules and updating CRM systems like AgencyZoom. Streamlined the client onboarding process, reducing processing time by 15% through the implementation of a new CRM workflow. Conducted cold calls to potential clients to verify information and generate leads.

Monitored warranties, equipment lifespans, and maintenance schedules. Conducted regular property inspections to identify maintenance needs and enforced preventative maintenance programs to reduce long-term costs. Coordinated with vendors, contractors, and service providers.

Provided support for mobile, internet, and billing services, assisting customers with plan changes, payments, outages, and device troubleshooting. Explained service features, promotions, and account options in a clear and customer-friendly manner. Processed adjustments, refunds, and service requests while ensuring system notes were properly updated.

Conducted high-volume outbound calls using an auto dialer, introduced services, qualified prospects, scheduled follow-ups, and updated CRM records. Handled objections professionally, followed up on warm leads, and consistently met or exceeded daily and weekly performance targets. Live transferred qualified leads to a licensed agent.

Handled a high volume of inbound inquiries regarding account balances, transactions, billing issues, and fraud concerns with accuracy and care. Provided support for online banking navigation, password resets, and card activation/deactivation processes.

Undertook studies towards a Bachelor of Science in Psychology. Gained foundational knowledge in psychological theories and research methods.

Pursued a Bachelor of Science in Information Technology with a focus on Digital Arts. Developed skills in IT fundamentals and digital media creation.