JAJulie Ann Añon
@julieannaon
Experienced virtual assistant and IT support specialist delivering reliable back-office and customer solutions.
PhilippinesWhat I'm looking for
I am a skilled professional with experience in Back Office Support, Customer Care, IT Support, and Virtual Assistance, proven in roles at Insular Life, Teleperformance, Accenture, and Remote Workforce Philippines. I focus on accurate data entry and financial transaction processing, efficient troubleshooting, and exceptional customer communication to ensure smooth operations and timely delivery.
I manage administrative workflows, scheduling, email and calendar systems, basic IT troubleshooting, and social media support while prioritizing confidentiality and attention to detail. I consistently meet performance targets, improve processes through collaboration, and provide dependable remote support to clients.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Accenture
Jan 2019 - Dec 2022 (3 years 11 months)
Provided first-level support for desktops and laptops, diagnosed and resolved hardware/software/network issues, managed ticketing records, and assisted with deployments while escalating complex incidents.
Customer Care Representative
Teleperformance Philippines
Jan 2016 - Dec 2019 (3 years 11 months)
Delivered customer support via email and chat, handled orders/returns/refunds, resolved inquiries and complaints, and maintained CRM records while meeting response time and satisfaction targets.
Back Office Support Associate
Insular Life Assurance Co., Ltd.
Jan 2006 - Dec 2010 (4 years 11 months)
Managed back-office operations for a banking client including data entry, loan and credit card processing, invoice generation, and payment tracking with a focus on accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
UCUniversity of San Carlos
Bachelor of Science in Computer Science, Computer Science
2011 - 2016
Completed a Bachelor of Science in Computer Science at the University of San Carlos from 2011 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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