MVMercedes Varnado
@mercedesvarnado
Customer success manager dedicated to driving customer value and retention.
United StatesWhat I'm looking for
I am a customer success professional with extensive experience in driving customer value through long-term partnerships. My focus is on creating a consistent and valued customer experience by developing and scaling repeatable methodologies and proven best practices. I conduct needs assessments and usage analysis for renewals to promote products and services while expanding the overall customer experience.
Throughout my career, I have successfully increased account product presentation to achieve growth and customer retention objectives. I have a proven track record of identifying new business opportunities and developing account plans that ensure customer retention and expansion. My ability to foster trusted relationships within customer organizations has been key to my success in this field.
Experience
Work history, roles, and key accomplishments
District Manager
Goodwill Industries
Jan 2024 - Present (1 year 6 months)
Increased district sales by 10% through KPI analysis, coaching, and localized marketing strategies. Recruited, trained, and mentored over 15 store managers, reducing turnover by 22% and ensuring 100% compliance with company policies. Managed full P&L oversight for a $5M district, controlling expenses and maximizing profit margins.
Store Manager
Rooms To Go
Jan 2022 - Dec 2024 (2 years 11 months)
Orchestrated customer success strategies that increased revenue by 20% and led initiatives boosting annual sales from $8M to $11M by optimizing store operations. Oversaw and guided a team of 35+ employees, fostering growth and achieving a 30% increase in sales in 2022 while serving as the primary point of contact for enterprise accounts. Developed strategic success plans, fostered training initiat
Assistant Store Manager
Rooms To Go
Jan 2018 - Dec 2022 (4 years 11 months)
Supported store management in orchestrating customer success strategies that increased revenue by 20% and optimizing store operations to boost annual sales from $8M to $11M. Assisted in overseeing and guiding a team of 35+ employees, contributing to a 30% sales increase in 2022 and fostering in-store training initiatives to improve customer service and business performance. Aided in developing str
Sales Associate
Rooms To Go
Jan 2014 - Dec 2018 (4 years 11 months)
Initiated revenue growth strategies by proactively identifying and leveraging upselling opportunities, increasing the customer base and boosting company revenue. Utilized in-depth product knowledge to aid customers in finding solutions, achieving top Earner status in the Gulf Coast region for three years. Streamlined client onboarding by consulting with customers to determine needs and recommend a
Education
Degrees, certifications, and relevant coursework
UOUniversity of New Orleans
Bachelor's Degree, Chemistry and English
Pursued a Bachelor's degree focusing on Chemistry and English. Completed over 200 hours of coursework in both disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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