Jen User

As a seasoned Customer Success Manager with over 6 years of experience in SaaS, e-commerce, and customer success, I have a proven track record of driving product adoption, ensuring customer satisfaction, and building strong relationships with clients. With a passion for delivering value-driven solutions and acting as a trusted customer advisor, I excel at gathering product feedback, resolving client pain points, and ensuring continued business growth.

Throughout my career, I have developed and implemented customer engagement programs, managed mid-market to enterprise accounts, and collaborated cross-functionally with internal teams to drive product improvements and meet clients' evolving needs. My expertise in customer health monitoring, relationship building, and cross-functional collaboration has enabled me to consistently exceed client retention goals and drive business growth.

With a strong background in SaaS expertise, I am well-versed in understanding complex SaaS platforms, delivering best practices, and aligning product features with business objectives. I am a results-driven professional with a strong work ethic, excellent interpersonal skills, and a passion for building and maintaining strong customer relationships.