Michael Platt

Designed and executed customer success strategies, driving a 25% increase in upsell opportunities on existing accounts through value-focused QBRs. Delivered product usage insights and system health analyses to optimize client outcomes and enhance platform adoption.

Achieved a 95% customer retention rate through the development and implementation of customer success strategies. Collaborated with C-level executives to understand client needs and provide tailored solutions.

Exceeded quarterly sales targets and achieved an average annual sales growth of 20% by building and managing a strong pipeline of prospects, acquiring high-value clients worth over $10M in annual revenue.

Closed high-value partnership deals through pricing negotiations, resulting in a 30% increase in revenue. Developed and implemented a partner training program that increased partner engagement and satisfaction.

Delivered over $30MM in expansion business through consultative sales and collaborative relationships. Increased portfolio growth by 13% through strategic cash flow management practices.

Managed client accounts and provided tailored insurance solutions, ensuring high levels of customer satisfaction and retention.

Developed advertising strategies for clients, driving engagement and revenue through effective media solutions.

Pursued studies in Business Administration, gaining insights into business principles and practices, although did not complete a degree.

Completed high school education with a focus on foundational skills and knowledge necessary for further education and career development.