Open to opportunities

Kyle Ave

@kyleave

Customer Operations and Client Support Specialist with 5+ years resolving complaints and improving customer experiences.

Nigeria

Message

What I'm looking for

I’m looking for a Customer Operations/Client Support role where I can resolve complaints end-to-end, keep precise case records, and use Microsoft Office, CRM systems, and effective communication to deliver timely, high-quality customer outcomes.

I’m a Customer Operations professional with over five years of experience resolving customer issues, investigating service-related complaints, and maintaining accurate case documentation. I collaborate with cross-functional teams to deliver timely resolutions in fast-paced environments.

In my recent role, I investigated inventory discrepancies and resolved supply-related issues through internal collaboration. I also helped implement an effective inventory tracking system, reducing stock shortages by 40% by identifying root causes and applying corrective actions.

I’ve supported customers end-to-end—assessing inquiries, handling complaint resolution, and logging cases from receipt through closure. I’m known for strong problem-solving, attention to detail, active listening, and clear communication with customers and internal stakeholders.

I also bring training and outreach experience, delivering hands-on instruction in Microsoft Office and computer fundamentals, and managing social media communication to convert inquiries into bookings. I enjoy improving customer journeys using analytical thinking, quality assurance, and CRM-style case management.

Experience

Work history, roles, and key accomplishments

Branch Manager

La Rhema Innovations And Nigeria Ltd

Aug 2022 - Jan 2024 (1 year 5 months)

Investigated customer complaints and resolved service-related issues promptly. Supported timely resolution by coordinating responses and following through to closure.

Complaint Resolution Customer Service Issue Resolution Case Management

Social Media Manager

Montcrest Hotel

Apr 2020 - Aug 2022 (2 years 4 months)

Engaged potential customers through personalized messages and social media communication to convert inquiries into bookings. Researched customer needs, created targeted messaging, and promoted hotel offers, events, and services to increase engagement and repeat business.

Social Media Marketing Customer Engagement Lead Generation Booking Promotion Campaign Planning Prospect Research

Remote Customer Service Representative

Johif Integrated Services Ltd

Jan 2019 - Mar 2022 (3 years 2 months)

Investigated customer complaints received through phone, email, and digital channels, ensuring timely and accurate resolution. Logged and tracked customer cases, escalated complex issues to internal teams, and followed up until resolution.

Customer Support Complaint Handling Case Documentation Case Management Email Management Phone Support Issue Resolution Service Process Feedback Active Listening

Procurement and Logistics Officer

Ranez Medical Consultant Hospital

Feb 2024 - Present (2 years 7 months)

Investigated inventory discrepancies and resolved supply-related issues through collaboration with internal departments. Implemented inventory tracking and corrective actions to reduce stock shortages by 40% and improve availability of essential medical supplies.

Inventory Management Inventory Discrepancy Investigation Root Cause Analysis Stock Control Documentation

Certified Computer Instructor

Tamtech International Computer Institutes

Feb 2024 - Present (2 years 7 months)

Delivered hands-on training in Microsoft Office and computer fundamentals, helping students build practical workplace competencies. Assessed student progress and provided individualized guidance for practical examinations and certification.

Microsoft Office Student Assessment Customer Support