Open to opportunities

Uwalaka Ann

@uwalakaann

Message

I am a customer service professional delivering empathetic solutions and clear communication.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can apply problem-solving and communication skills, contribute to team success, and grow professionally in a supportive, dynamic environment.

I am a customer-focused professional with experience across customer service, computer training, and laboratory support in both private and healthcare settings.

In my current customer service role at a major e-commerce company, I resolve client issues, provide follow-up via calls, emails and texts, and apply active listening and empathy to improve satisfaction and retention.

As a computer instructor, I developed and delivered tailored training programs, designed lesson plans and practical exercises, and evaluated student performance through assessments and projects to ensure measurable learning outcomes.

I hold certifications in customer service and infection prevention and am eager to contribute problem-solving skills to a dynamic team that values growth, clear communication, and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Jumia

Feb 2025 - Present (6 months)

Welcomed and assisted customers across channels, resolved issues via calls, emails and texts, and performed follow-ups to ensure satisfaction.

Customer Service Empathy Active Listening Email Support Phone Support Problem Solving Communication

Computer Instructor

Oladem Computer Training Institute

Mar 2023 - Nov 2024 (1 year 8 months)

Developed and delivered computer training programs for beginners and advanced users, designed lesson plans and practical exercises, and provided one-on-one support to improve student competency.

Instructional Design Training Delivery MS Office Lesson planning

Customer Service Representative

Spa Castle International

Jul 2021 - Dec 2023 (2 years 5 months)

Managed front-desk customer interactions, handled inquiries and complaints, answered and redirected calls, and maintained office organization and records to support client service.

Customer Service Record keeping

Assistant Laboratory Technician

Anelechi Medical Hospital

May 2019 - Jun 2021 (2 years 1 month)

Performed laboratory tests, collected and prepared specimens, conducted daily quality control checks, and documented and reported reliable results to clinicians.

Quality Control Test Reporting Documentation

Teacher

Mater Dei Secondary School

Apr 2018 - Apr 2019 (1 year)

Prepared and delivered lessons using visual and audio aids, provided individualized instruction and interactive learning, and compiled assessments and student reports.

Lesson planning Classroom Instruction Assessments Report Preparation Educational Content