Open to opportunities

Uwalaka Ann

@uwalakaann

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I am a customer service professional delivering empathetic solutions and clear communication.

Nigeria

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What I'm looking for

I seek a customer-facing role where I can apply problem-solving and communication skills, contribute to team success, and grow professionally in a supportive, dynamic environment.

I am a customer-focused professional with experience across customer service, computer training, and laboratory support in both private and healthcare settings.

In my current customer service role at a major e-commerce company, I resolve client issues, provide follow-up via calls, emails and texts, and apply active listening and empathy to improve satisfaction and retention.

As a computer instructor, I developed and delivered tailored training programs, designed lesson plans and practical exercises, and evaluated student performance through assessments and projects to ensure measurable learning outcomes.

I hold certifications in customer service and infection prevention and am eager to contribute problem-solving skills to a dynamic team that values growth, clear communication, and service excellence.