Open to opportunities

Christianah Oladipo

@christianaholadipo

Message

Customer-focused support professional driving high CSAT and first-contact resolution.

Nigeria

Message

What I'm looking for

I seek a customer support role in a collaborative, growth-oriented company—preferably B2B SaaS or regulated—where I can use my CRM, troubleshooting, and communication skills to improve CSAT and drive process improvements.

I am a customer-focused support professional with hands-on experience managing high-volume inquiries across phone, email, chat, and social media in fast-paced environments. I combine strong verbal and written communication, technical troubleshooting, and CRM proficiency to resolve issues quickly, contribute to team revenue through upselling, and maintain compliance with service standards.

I have demonstrated adaptability and leadership in classroom and hospitality roles, and supported community outreach and administrative operations as a secretary. Eager to grow within a dynamic customer support team—particularly in B2B SaaS or regulated industries—I bring a solutions-driven mindset, attention to detail, and a commitment to cross-functional collaboration and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Access Bank

Aug 2024 - Present (1 year 3 months)

Respond to high-volume customer inquiries across phone, email, chat and social media, troubleshoot service issues, log CRM interactions, and contribute to revenue via upsell/cross-sell while maintaining strong FCR and CSAT metrics.

CRM Customer Service Technical Troubleshooting Social Media Support Upselling Escalation Management & Compliance

Class Teacher (NYSC)

Blossom Stars Montessori School

Apr 2023 - Mar 2024 (11 months)

Delivered structured lessons and supported student academic and emotional development, maintained parent communication, and managed classrooms to improve pupil progress during NYSC placement.

Lesson planning Classroom Management Leadership Time Management

Secretary

Impart Leadership Club

Jan 2019 - Oct 2022 (3 years 9 months)

Supported internal communications, event planning, logistics, documentation, and scheduling to grow club presence and enable successful community outreach programs.

Administrative Support Event Planning Internal Communications Scheduling Documentation Logistics

Hostess (Intern)

Transcorp Hilton Hotel

May 2021 - Oct 2021 (5 months)

Delivered high-end hospitality service, collaborated with service teams to manage guest experiences, resolved concerns promptly, and ensured operational efficiency in order-taking and table management.

Guest Service Order Management Conflict Resolution Team Collaboration Attention To Detail