Open to opportunities

Michael Sonwu

@sonwumichael

Customer support and customer experience professional with 5+ years resolving complaints, managing records, and coordinating services.

Nigeria

Message

What I'm looking for

I’m looking for a customer support role where I can own complaint handling and escalations, keep accurate CRM records, and coordinate service efficiently. I thrive in fast-paced teams that value clear process compliance and professional communication.

I’m a Customer Experience and Client Support professional with over 5 years of experience across customer service, healthcare support services, education administration, and operations environments. I manage customer inquiries end-to-end, resolve complaints, and handle escalations with a focus on service quality and timely action.

I’m also trusted for maintaining accurate customer and client records using CRM systems, supporting administration and documentation, and coordinating services across multiple communication channels. My approach is detail-oriented and process-focused, so teams can stay compliant while delivering professional support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Vitawell Integrated Services Limited

Jul 2023 - Feb 2025 (1 year 7 months)

Managed high-volume inbound and outbound customer interactions, resolving complaints and service issues through timely escalation. Maintained accurate customer records using CRM systems to ensure documentation accuracy and support customer satisfaction.

Customer Service client support Complaint Resolution Escalation Management CRM Customer Data Management Record keeping Administrative Support Communication Microsoft Excel Microsoft Word

Administrative & Academic Support Officer

Maldino Divine Academy

Jan 2021 - Dec 2022 (1 year 11 months)

Managed student records, attendance documentation, and administrative reporting to support daily institutional operations. Served as a communication link between the school, parents, and stakeholders, handling inquiries and ensuring accurate dissemination of information.

Administrative Support Academic Administration Student Records Management Attendance Documentation Reporting Documentation Data Entry Record keeping

Operations Support Staff

Primera Food Nigeria Limited

Jan 2018 - Nov 2020 (2 years 10 months)

Supported operational workflows while ensuring compliance with internal procedures. Maintained accurate records and assisted with documentation control activities to support team objectives.

Operations Support Process Compliance Record keeping Documentation Control Data Entry

Customer Service Officer

De Winner's Diagnostic Center

Sep 2014 - Dec 2017 (3 years 3 months)

Provided frontline healthcare client support by responding to inquiries via phone, email, and face-to-face channels. Managed client complaints professionally while maintaining confidentiality and supporting accurate service administration.

Customer Support client support Complaint Resolution Communication Client Management Confidentiality Documentation Service Coordination