Open to opportunities

kusala keerthana motupalli

@kusalakeerthanamotup

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Production support engineer with 4.5+ years, delivering SLA-driven incident resolution using SQL, Unix, schedulers.

Zimbabwe

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What I'm looking for

I’m looking for a production/application support role where I can own incident and batch job resolution within SLAs, improve automation, and lead shift execution, while using SQL/Unix and monitoring tools to keep releases stable.

I’m a Production Support Engineer with 4.5+ years of proven experience in application support, maintenance, and implementation. I’m at my best in fast-paced, deadline-oriented environments where reliability, clear communication, and SLA ownership matter most.

Across my roles, I manage production issues end-to-end—researching and troubleshooting through logs, monitoring tools, and ticketing systems like Remedy and ServiceNow. I perform day-to-day operations, administration, and maintenance, while prioritizing mission-critical work and handling batch schedules using Autosys and Control-M.

I also lead shift operations and continuous improvement: guiding resources, auditing tickets, tracking SLAs, and delivering KT/training to new associates. My technical focus includes strong SQL/PLSQL, UNIX/Linux, Oracle/MySQL/MSSQL, monitoring with Splunk and Grafana, and production health checks after releases to ensure stability.

Experience

Work history, roles, and key accomplishments

Current

Production Support Engineer

Current

Unipro Business Consultants Pvt Ltd

Oct 2021 - Present (4 years 8 months)

Provided production/application support for global trade finance and investment banking systems, monitoring Unix-based services and batch jobs in Autosys/TWS while resolving production incidents within SLA targets. Managed incident/service request lifecycle via ServiceNow/Remedy, performed ticket audits and health checks, and supported shift operations, reporting, and knowledge transfer.