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sonia barmaiya

@soniabarmaiya

Production Support Engineer delivering reliable, high-availability application support.

India
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What I'm looking for

I seek a role where I can ensure high availability, perform RCA, automate operations, collaborate with dev teams, and grow in SRE/DevOps practices.

I am a results-driven Production Support Engineer with over two years of hands-on experience delivering L1/L2 application support in high-availability banking environments. I focus on maintaining service continuity, conducting root cause analysis, and driving measurable reductions in incidents.

At Infosys, I supported mission-critical banking applications with a commitment to uptime and rapid incident resolution, contributing to a 99.9% availability record. I collaborate closely with development teams and leverage monitoring and automation to reduce customer-reported issues and recurring incidents.

My technical strengths include Linux/Unix/Windows system administration, Oracle SQL and MySQL tuning, shell scripting, and working knowledge of Python and Finacle CRM. I use tools such as SQL Developer, PuTTY, Jira, and ServiceNow, and follow ITIL practices for incident and problem management.

I am known for documenting knowledge effectively and automating routine tasks—efforts that improved ticket resolution speed by 20% and saved more than 10 hours per week. I bring a pragmatic, proactive approach and a track record of recognized performance in fast-paced production environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

LT

Lakshmi Narain College of Technology

Bachelor of Engineering, Electrical & Electronics Engineering

2015 - 2019

Completed a Bachelor of Engineering in Electrical & Electronics Engineering from July 2015 to May 2019.

Tech stack

Software and tools used professionally

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sonia barmaiya - Production Support Engineer - Infosys Ltd. | Himalayas