sonia barmaiya

I am a results-driven Production Support Engineer with over two years of hands-on experience delivering L1/L2 application support in high-availability banking environments. I focus on maintaining service continuity, conducting root cause analysis, and driving measurable reductions in incidents.

At Infosys, I supported mission-critical banking applications with a commitment to uptime and rapid incident resolution, contributing to a 99.9% availability record. I collaborate closely with development teams and leverage monitoring and automation to reduce customer-reported issues and recurring incidents.

My technical strengths include Linux/Unix/Windows system administration, Oracle SQL and MySQL tuning, shell scripting, and working knowledge of Python and Finacle CRM. I use tools such as SQL Developer, PuTTY, Jira, and ServiceNow, and follow ITIL practices for incident and problem management.

I am known for documenting knowledge effectively and automating routine tasks—efforts that improved ticket resolution speed by 20% and saved more than 10 hours per week. I bring a pragmatic, proactive approach and a track record of recognized performance in fast-paced production environments.