Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@soniabarmaiya
Production Support Engineer delivering reliable, high-availability application support.
I am a results-driven Production Support Engineer with over two years of hands-on experience delivering L1/L2 application support in high-availability banking environments. I focus on maintaining service continuity, conducting root cause analysis, and driving measurable reductions in incidents.
At Infosys, I supported mission-critical banking applications with a commitment to uptime and rapid incident resolution, contributing to a 99.9% availability record. I collaborate closely with development teams and leverage monitoring and automation to reduce customer-reported issues and recurring incidents.
My technical strengths include Linux/Unix/Windows system administration, Oracle SQL and MySQL tuning, shell scripting, and working knowledge of Python and Finacle CRM. I use tools such as SQL Developer, PuTTY, Jira, and ServiceNow, and follow ITIL practices for incident and problem management.
I am known for documenting knowledge effectively and automating routine tasks—efforts that improved ticket resolution speed by 20% and saved more than 10 hours per week. I bring a pragmatic, proactive approach and a track record of recognized performance in fast-paced production environments.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Delivered 24/7 L1/L2 production support for mission-critical banking applications, ensuring 99.9% uptime and reducing recurring incidents by 25% through RCA and fixes; improved ticket resolution speed by 20% via knowledge-base documentation.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Electrical & Electronics Engineering
2015 - 2019
Completed a Bachelor of Engineering in Electrical & Electronics Engineering from July 2015 to May 2019.
Software and tools used professionally
You can contact sonia and 90k+ other talented remote workers on Himalayas.
Message soniaNagarajan Ramanathan
App Software Engineer, Sasken Technology Limited (STL)
Sourabh Dhaware
Software Engineer, Tech Mahindra
Vijay Patil
Application Support Engineer, Infosys
Rameshchandra Joshi
Service Delivery Analyst Specialist, FIS
Abishek User
Application Support Engineer, Nusummit Technologies
Harish Harish
L1 and L2 Production Support Engineer, PayU
Kiran Kumar Swain
Software Engineer, Voya
chakri reddy
Software Engineer, IBM
Manikanta Thondapu
Production Support Engineer, Capgemini Technology Services India Limited
Sudeepta Ranjan Sahoo
Production Application Support Engineer, Wisetech Global