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Manisha Shinde

@manishashinde1

Application Support Engineer specializing in SQL, log analysis, and ITIL incident/problem/change management to keep systems available.

Zimbabwe

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What I'm looking for

I’m looking for an IT operations/support role where I can own L1/L2 production issues end-to-end—monitoring with Splunk, ITIL incident/problem/change via ServiceNow, and automate with Shell/Bash—while improving reliability through SQL and root-cause driven fixes.

I’m an Application/Production Support Engineer with 5.5 years of experience across Banking/Finance and Healthcare, focused on L1/L2 production support, incident management, and root cause analysis. I partner with development, infrastructure, and business teams to maintain high system availability and business continuity.

I actively monitor applications and investigate alerts using Splunk and log analysis, while handling SQL database troubleshooting and performance tuning. I also support batch job monitoring with Autosys and ensure smooth production, UAT, and dev environment operations through deployments, patch management, and post-deployment validation.

In every engagement, I follow ITIL processes through ServiceNow for incident, problem, and change management with SLA compliance. I strengthen reliability through automation using Shell Script and Bash, and I’m comfortable supporting fixes involving Python and Groovy code defects, plus configuration and scripting tools like Ansible, Git, and Linux/Unix command workflows.

Experience

Work history, roles, and key accomplishments

Senior Consultant SQL

O2F Info Solution Pvt Ltd

Mar 2025 - Jun 2025 (3 months)

Provided L1-to-complex troubleshooting, root cause analysis, and resolution for web and mobile application production issues. Managed incident/problem/change activities and automated routine support tasks using Bash.

SQL Query Optimization Incident Management Problem Management Change Management Root Cause Analysis Log Analysis Splunk BASH Shell Scripting Autosys ServiceNow Patch Management job scheduling Networking Commands SSH SFTP Netstat Telnet SNS

Application Support Engineer

Piramal Swasthya Management and Research Institute

Jul 2022 - Mar 2025 (2 years 8 months)

Supported web and mobile applications by monitoring logs, investigating incidents, and performing problem management within SLA. Coordinated with development for code-level changes and improved operational workflows using scripting automation.

Incident Management Problem Management Change Management Root Cause Analysis Log Analysis SQL Java Production Support BASH SSH SFTP

Application Support Engineer

Techsum Software Solutions

Dec 2019 - Jul 2022 (2 years 7 months)

Provided application support and troubleshooting for Recon SQL/Linux applications, including incident/problem management and SLA-based service requests. Validated daily credit/debit files, generated loan reports, and optimized SQL queries and stored procedures while monitoring server and database performance.