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Kshitij Dandhare

@kshitijdandhare

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Experienced operations executive with a strong background in customer service.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and team management experience in a dynamic environment that values innovation and teamwork.

I am an experienced executive with over 4 years of experience in the tourism industry, currently serving as the Owner of M & K Kitchen. My journey has been marked by a commitment to excellence in customer service and operational efficiency. I have honed my skills in managing teams, resolving customer concerns, and analyzing data to drive positive outcomes.

Previously, I worked as an Operations Executive at Pozitive Energy & Gas Pvt Ltd, where I was responsible for ensuring the proper functioning of electric smart meters across the UK. My role involved handling customer and partner concerns, maintaining data, and preparing analytical reports. I also have experience as a Customer Care Executive at Teleperformance Pvt Ltd, where I developed strong communication skills and a keen ability to address customer needs effectively.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

M & K Kitchen

Jun 2024 - Present (1 year 2 months)

Currently, I am the owner of M & K Kitchen. I oversee all aspects of the business, ensuring smooth operations and customer satisfaction.

Business Management entrepreneurship Customer Service Operations Management Financial Planning

Operations Executive

Pozitive Energy & Gas Pvt Ltd

Apr 2022 - Feb 2024 (1 year 10 months)

Managed the proper functioning of electric Smart Meters across the UK, handling customer and partner concerns via calls and emails. Maintained data, updated files, and managed a team of five, resolving their concerns and guiding them.

Operations Management Customer Service Data Management Team Leadership Report Preparation Coordination

Customer Care Executive

Teleperformance Pvt Ltd (Apple India)

Jul 2021 - Mar 2022 (8 months)

Handled customer concerns via calls and maintained daily reports. Provided feedback on day-to-day concerns to improve service quality.

Customer Service Problem Solving Communication

Sales and Marketing Executive

Himalayan Heli Services Pvt Ltd

Jul 2019 - Nov 2020 (1 year 4 months)

Provided administrative support and resolved practical problems for customers during the Chardham season. Assisted in flight planning and execution management for Chardham Charter flight operations.

Sales Marketing Administrative Support Customer Relations Flight Operations

Education

Degrees, certifications, and relevant coursework

Indian Institute of Tourism and Travel Management

MBA Tourism Management, Tourism Management

2017 - 2019

Studied advanced concepts in tourism management, focusing on strategic planning and industry operations. Gained expertise in various aspects of the tourism sector.

Tuli College of Hotel Management

BHMCT (Hotel Management), Hotel Management

2012 - 2016

Completed a Bachelor's degree in Hotel Management, covering various aspects of hospitality operations. Developed skills in hotel administration and customer service.