Mayank Srivastava

I’m a dependable operations leader with 8+ years of diverse leadership experience in fast-paced customer service. I’m customer-focused, computer-savvy, and driven by quality and timeliness in every support interaction.

Since July 2016, I’ve been a Lead -OPS at Concentrix Daksh Service India Pvt. Ltd., managing daily operations for online technical support. I handle a span size of 20+ executives and specialists, ensuring timely delivery of high-quality services to clients while maintaining strong performance against KPIs.

I lead training and onboarding for new staff in real-time support roles, and I run quarterly performance reviews to identify improvement areas and implement targeted training programs. I also identify performance-related issues, develop action plans, execute corrective action through auditing, and participate in calibration to maintain consistent scoring and feedback delivery.

Earlier, as a Vodafone Sales & service executive (Jan 2015–Sep 2015), I managed store operations, activations/deactivations within the TAT, customer complaint handling, and device troubleshooting for technical support. I’ve been recognized for impact—winning RNR (Rewards & Recognition) as a top contributor—and I successfully managed “Phoenix,” improving individual performance with an achievement score of 92%.