harsh bhavsar

I am a results-driven professional with over 10 years of experience in operations management, quality analysis, and customer service across diverse industries, including BPO and aviation. My career has been marked by a proven track record as a Deputy Manager in operations, where I excelled at streamlining processes, enhancing team performance, and driving efficiency. I possess a strong foundation in customer service, delivering exceptional support in high-pressure environments such as airline contact centers.

Throughout my career, I have managed end-to-end visa processing operations, ensuring adherence to strict service level agreements and compliance standards. I have led teams of 20 to 30 employees, implemented process enhancements that reduced turnaround time, and acted as the primary escalation point for complex customer issues. My commitment to continuous improvement and customer satisfaction has been a driving force in my professional journey, as I have consistently collaborated with cross-functional teams to enhance service delivery and customer experience.