Open to opportunities

Yogeshvanshi Kumar Gupta

@yogeshvanshikumargup1

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Customer-focused operations manager with 7 years' experience in hospitality, travel, and support.

India

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What I'm looking for

I seek a managerial role in a customer-centric organization where I can lead operations, improve service delivery, mentor teams, and grow professionally.

I am a dynamic, dedicated professional with over 6 years of experience in customer service, sales, and operations across Hospitality, Wellness, Travel, Rail and Logistics. I deliver dependable, ethical customer service and strong leadership with advanced organizational skills.

In roles from front office to executive support, I have managed reservations, guest relations, escalations, and large-scale event logistics while driving process improvements and SOP development. I have experience training and mentoring teams, handling vendor relationships, and coordinating cross-functional initiatives.

Technically skilled with CRM and ticketing tools (OPERA, Salesforce, Jira, HubSpot), I own customer issues end-to-end, compile performance metrics, and contribute to product and marketing efforts. I consistently meet revenue and service targets and optimize workflows for efficiency.

I am seeking a managerial role in a customer-centric industry where I can lead operations, improve service delivery, and continue professional growth; I am willing to relocate anywhere in India.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Eventribe

Mar 2024 - Jan 2025 (10 months)

Provided high-level executive support and coordinated domestic/international travel and corporate events, improving event execution and vendor delivery while maintaining cost control and strategic reporting.

Executive Support Event Coordination Vendor Management MS Office Expense Management Market Research

Technical Customer Support Exec

Raft

Feb 2022 - Sep 2023 (1 year 7 months)

Owned customer issues end-to-end using Jira, conducted root-cause inquiries, and delivered timely technical resolutions while maintaining detailed issue logs and escalation processes.

Customer Support Jira Ticketing Escalation Management Root Cause Analysis Technical Troubleshooting Communication

Operations & Customer Exec

Railofy

Nov 2020 - Jan 2022 (1 year 2 months)

Managed customer support and escalations, tracked NPS and social ratings, led training and hiring, and contributed to product, SOP and KPI development to improve operations.

Customer Support Operations Management NPS Training Recruitment SOP Development Reporting

Client Relations Associate

Zorba Renaissance Pvt Ltd

Jan 2019 - Apr 2020 (1 year 3 months)

Handled walk-in and telephone enquiries, managed CRM databases, conducted product training, and consistently met monthly revenue targets through lead conversion and sales support.

Client Relations CRM Sales Lead Conversion Training Revenue Targets Cold Calling Office Administration

Rooms Reservation Executive

Starwood Hotels and Resorts

Dec 2016 - Jan 2019 (2 years 1 month)

Managed online and group reservations, generated daily reservation and revenue reports, and collaborated with sales and front desk to maximize occupancy and guest satisfaction.

Reserving Revenue Guest Service Opera Upselling

Front Office Assistant

Trident Hotel (EIH Ltd.)

Jun 2015 - Dec 2016 (1 year 6 months)

Performed front desk operations including check-in/out, cashier duties, guest inquiries and inter-department coordination, handling high call volumes and resolving billing discrepancies.

Front Desk Operations Cash Handling Guest Relations Check Out Reporting