Open to opportunities

Karan Aher

@karanaher

Message

Knowledgeable customer service professional with a passion for team leadership.

India

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated customer service professional with extensive experience in the airline and healthcare industries. My journey began as a Promoter at Reliance Jio, where I honed my sales and communication skills. I then transitioned to Spicejet Ltd, where I excelled as a Customer Service Executive, managing passenger assistance and ensuring safety standards. My role involved resolving customer issues and enhancing service delivery, which laid the foundation for my current position.

Currently, I serve as a Team Leader at IMS People Possible, where I oversee a team, ensuring seamless booking procedures and maintaining high customer satisfaction. I am passionate about building strong relationships with clients and colleagues, and I strive to optimize processes for better efficiency. My commitment to quality and speed has led to significant improvements in our booking metrics, and I take pride in my ability to motivate my team to achieve our goals.

Experience

Work history, roles, and key accomplishments

Current

Team Leader-OOH (Out Of Hours)

Current

IMS People Possible

May 2021 - Present (4 years 2 months)

Assisted team members with bookings, observed calls, and intervened when obstacles arose, ensuring a seamless booking procedure. Achieved a significant increase in daily bookings with minimal errors while building strong relationships with candidates and hospitals.

Team Leadership Relationship Building Process Optimization Reporting Communication Skills Problem Solving Strategic Planning Data Analysis Conflict Resolution

Customer Service Executive Airline

Spicejet Ltd

Jun 2018 - Present (7 years 1 month)

Provided excellent customer service, resolved problems, and managed end-to-end passenger assistance for various needs, including unaccompanied minors and VIPs. Maintained safety standards for manpower and equipment, and as a certified load & trim officer, managed aircraft load and authorized departures.

Customer Service Problem Solving Load & Trim Operations Communication Skills Conflict Resolution Documentation Team Collaboration Regulatory Compliance

Promoter

Reliance Jio Infocomm Ltd

Feb 2017 - Present (8 years 5 months)

Achieved sales goals and handled customer complaints effectively, maintaining a professional and presentable demeanor. Provided daily reports on field sales success and communicated sales data to the team leader.