@rolandchappell
I lead utility customer service operations and high-performing support teams.
IndiaI currently manage customer service operations for a utility company at EXL Service, building on 14 years in operations and customer support.
Previously, I led teams at Capita and Credence Resource Management, following customer retention work at Tech Mahindra Business Services.
I bring production planning, purchasing, testing, inspection, materials, process development, and strong communication to complex operational work.
Work history, roles, and key accomplishments
EXL Service
Dec 2021 - Present (4 years 9 months)
Managed customer service operations for a utility company.
Capita
Oct 2019 - Dec 2021 (2 years 2 months)
Managed team operations and contributed to production needs.
Credence Resource Management
Oct 2017 - Oct 2019 (2 years)
Led a team and contributed to production planning and process development.
Tech Mahindra Business Services
Oct 2013 - Oct 2017 (4 years)
Advised customers on retention strategies and managed customer relationships.
24/7 India Pvt Ltd
Sep 2012 - Jun 2013 (9 months)
Provided customer service support and handled customer inquiries.
WNS Holdings
Oct 2010 - May 2012 (1 year 7 months)
Provided customer service support and handled customer inquiries.
Degrees, certifications, and relevant coursework
B.B.A/B.M.S, Business Administration
Completed a B.B.A/B.M.S degree from Sikkim Manipal University in 2010.
Software and tools used professionally
IndiaYou can contact Roland and 90k+ other talented remote workers on Himalayas.
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