Open to opportunities

Rem Joe

@remjoe

Message

Results-driven Operations Team Lead with 15+ years of experience.

India

Message

What I'm looking for

I am looking for a role that values team collaboration and offers opportunities for professional growth.

As an Operations Team Lead with over 15 years of experience, I have consistently driven results in customer service and team leadership. My journey has been marked by a commitment to enhancing operational efficiency and fostering a culture of high performance. I take pride in my ability to reduce response times by 30% and improve team productivity through innovative training programs and performance management.

Throughout my career, I have been recognized for my contributions, including multiple Best Team Awards and the Alchemist Award. My expertise in workflow optimization, quality assurance, and client relationship management has allowed me to build strong relationships with clients while ensuring compliance with service standards. I am passionate about mentoring my team and have successfully implemented training programs that have accelerated new hire productivity by 25%.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Representative

Just Energy

Jan 2021 - Jul 2022 (1 year 6 months)

Managed customer inquiries related to energy bills, ensuring swift resolution and high satisfaction rates. Collaborated with cross-functional teams to streamline processes, reducing average handling time by 15%. Provided training and support to new team members for effective onboarding.

Customer Service Process Optimization Billing Management Cross Functional Collaboration

Senior Team Leader

First Advantage

Jul 2005 - Jan 2019 (13 years 6 months)

Led a team of 15+, achieving performance improvements and meeting SLA targets. Reduced customer response time by 30% through process optimization. Designed training programs that improved onboarding efficiency by 25% and maintained strong client relationships.

Team Leadership SLA Management Process Optimization Client Relationship Management

Customer Service Executive

First Ring

Mar 2004 - Jul 2005 (1 year 4 months)

Delivered customer service as a telemarketer for US-based clients, achieving a 20% increase in sales satisfaction scores through effective product promotion and issue resolution.

Telemarketing Customer Service Client Communication