Seeking a challenging role that leverages my Salesforce BA/Admin expertise to drive business growth and optimisation.
Kritika Kelawat
@kritikakelawat
Salesforce Technical Business Analyst expert with 5+ years of experience in the Salesforce ecosystem
IndiaWhat I'm looking for
As a seasoned Salesforce professional with over 5 years of experience, I have developed a strong expertise in Salesforce configuration, APEX, and technical documentation. With a proven track record of delivering successful projects, I excel in crafting project deliverables, including business requirements, Salesforce customisations, and functional specifications.
My expertise in no-code, low-code, and all-code solutions has enabled me to tailor my approach to specific project requirements. I have a strong ability to connect with clients, understand their needs, and turn them into actionable user stories. With a strong background in agile methodologies, I have successfully managed project timelines and deliverables, ensuring timely and efficient project execution.
As a Salesforce Certified Administrator, Platform App Builder, and Tableau CRM and Einstein Discovery Consultant, I possess a deep understanding of the Salesforce ecosystem. I am committed to developing processing systems that support the successful implementation and optimisation of Salesforce systems for various organisations.
Experience
Salesforce Business Analyst
MinloPro Partners
Nov 2022 - Present (1 year 7 months)
Managed production tickets, conducted design and demo sessions, and performed evaluation and breakdown of business requirements into user stories.
Senior Salesforce Consultant
Concentrix Catalyst
Jul 2021 - Nov 2022 (1 year 4 months)
Managed project timelines and deliverables using agile methods, conducted Salesforce training for end users, and enhanced customer satisfaction.
Salesforce Consultant
Atrium Insight LLP
Jul 2019 - Jul 2021 (2 years)
Facilitated implementation and introduction of project management systems, led comprehensive training for new team members, and achieved enhanced training efficiency.
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