I am looking for a stable professional role where I can use my customer service, communication, and problem-solving skills while continuing to grow. I value teamwork, organization, and providing quality support in a fast-paced environment where I can make a positive impact.
Open to opportunities
Maria Smith
@mariasmith
Operations & account support specialist focused on healthcare billing, insurance support, and fast, accurate resolutions.
United StatesWhat I'm looking for
I’m a detail-oriented Operations & Account Support Specialist with experience supporting healthcare billing, insurance-related inquiries, and day-to-day office operations. I resolve account inquiries, process payments, and maintain accurate documentation while keeping confidentiality at the forefront.
Across roles in healthcare and customer service environments, I’ve investigated customer concerns, analyzed account information, and determined appropriate resolutions. I also research billing and claims issues, support online account and payment portals, and collaborate with internal teams to improve service outcomes.
I’m comfortable working in fast-paced settings where communication, multitasking, organization, and problem-solving matter every day. Bilingual in English and Spanish, I provide front-office administrative support and help ensure accurate records across multiple systems.
Experience
Work history, roles, and key accomplishments
PC
Current
Operations & Account Support Specialist
Pioneer Communications
Sep 2021 - Present (4 years 9 months)
Investigate customer concerns by analyzing account information and determining appropriate resolutions. Process customer payments, support online account/payment portal access, maintain accurate account data, and coordinate with internal teams to resolve escalations.
KH
Business Office Clerk
Kearny County Hospital
Jan 2019 - Sep 2021 (2 years 8 months)
Support healthcare office operations by handling insurance verification, medical billing assistance, and customer account coordination. Research and resolve billing, insurance, and coding-related questions while assisting patients with payment plans and maintaining accurate patient records.
KL
Health Records Coordinator
Kansas Children Service League
Nov 2016 - Dec 2018 (2 years 1 month)
Manage sensitive health information and support day-to-day administrative operations in a fast-paced environment. Handle medical billing support and insurance verification, coordinate accounts receivable workflows, and maintain organized records and documentation for children’s health services.
Education
Degrees, certifications, and relevant coursework
Garden City Community College
Associate's Degree, General Studies
2016 - 2018
Earned an Associate's degree in General Studies from Garden City Community College from 2016 to 2018.
LS
Lakin High School
High School Diploma
2012 - 2016
Completed high school education and earned a High School Diploma between 2012 and 2016.
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Job categories
Client Support Operations SpecialistHealthcare Billing ManagementMedical Billing & ClaimsInsurance VerificationCustomer RelationsOffice ClerkAccounts ReceivableOperations Support SpecialistClient Operations SpecialistOperations Support AssociateCustomer Operations SpecialistAccount Support Representative
Skills
Healthcare BillingInsurance SupportOffice ManagementAccount CoordinationCustomer RelationsPayment ProcessingBilling InvestigationCross Functional CollaborationBilingualismBilingual SpanishInsurance VerificationCustomer Payment Portal SupportData EntryDocumentationCRM NavigationAccounts ReceivableCustomer Account ManagementCoding Concerns ResearchRecord MaintenancePatient Check InMicrosoft Office SuitePhone CommunicationAdministrative SupportCheckClerkGmail
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