I have been driving the adoption of technology and data research services. My experience in account management and customer success has allowed me to build successful sales wins with customers and internal teams.
Many of my customers have been large strategic accounts such as Microsoft, Cisco, Hewlett Packard, DXC Technology, AT&T, Nike, Sephora and others.
In the last 5 years at Bigtincan/Clearslide, I was responsible for managing and growing the company's premier accounts (book of $10m) negotiated multi-year enterprise SaaS agreements averaging over $1 million. Below are a selection of my main highlights:
Closed Nike's renewal with 60% upsell through upgrading to enterprise-wide deployment
Doubled AT&T's renewal spend with negotiated full payment terms upon close
6x VSP's renewal by successfully increasing full adoption of the platform enterprise wide by all business units.
Closed a full strategic partnership after successful managing the account for multiple years https://www.bigtincan.com/company/press-releases/sacramento-kings-bigtincan-launch-strategic-partnership/
Prior to working within the Sales Enablement SaaS business. I had roles in Account Management and Customer Success at SiriusDecisions (now Forrester) and 451 Research, where I consistently achieved 100% of the KPI plan per fiscal quarter and identified growth revenue opportunities resulting in closed-won business.
Throughout my career, I have honed my skills in Salesforce, relationship building, sales forecasting, MEDDPIC, strategic planning, internal collaboration, negotiation, and ROI analysis.
