Open to opportunities

Gary Mosley

@garymosley

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Customer Success & Account Management leader driving retention, adoption, and revenue growth.

United States

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What I'm looking for

I seek a customer-success or account leadership role where I can drive retention, adoption, and revenue through strategic, data-driven programs and cross-functional collaboration.

I am a Customer Success and Account Management leader with 12+ years of experience across healthcare, SaaS, and FinTech, focused on driving retention, adoption, and revenue growth.

I build trusted C-suite relationships and lead digital transformation initiatives, balancing customer advocacy with strategic business impact to improve customer health using data-driven insights.

My career includes roles as Customer Success Manager and Account Manager where I designed digital adoption playbooks, reduced churn, and managed enterprise accounts with multi-million ARR.

I collaborate cross-functionally with product, implementation, sales, and support teams to drive NRR, retention, and expansion while mentoring direct reports and delivering measurable results.

Experience

Work history, roles, and key accomplishments

Current

Regional Account Manager

Current

Parachute Health

Jan 2024 - Present (2 years)

Primary contact for a southeast portfolio, driving onboarding, adoption, and retention efforts that increased DME order automation 40% in 6 months and targeted NRR >105%.

Customer Success Account Management Onboarding Adoption Playbooks NRR%Salesforce Cross Functional Collaboration

Customer Success Manager

OneStream Software

Jan 2023 - Jan 2024 (1 year)

Managed southeast accounts, led onboarding and trainings for financial stakeholders, and reduced churn by 12% through early risk identification and proactive engagement.

Customer Success Onboarding Gainsight Salesforce Training Stakeholder Management Account Health Monitoring

Customer Success Manager

RoadSync

Jan 2021 - Jan 2023 (2 years)

Owned account portfolio, implemented payment-processing best practices, led upsells and managed escalations while collaborating with Sales, Product, and Support teams.

Customer Success Payment Processing HubSpot Salesforce Upselling Escalation Management Cross Functional Collaboration Account Strategy

Customer Success Manager

Stericycle

Jan 2019 - Jan 2021 (2 years)

Managed enterprise accounts ($1.2M–$1.8M ARR), delivered data-driven insights and strategic recommendations to improve customer engagement and meet service levels with a small direct team.

Enterprise Account Management Salesforce Client Strategy Customer Health Monitoring Team Leadership

Senior Sales Account Manager

Healthcare Staffing Technologies

Jan 2017 - Jan 2019 (2 years)

Drove territory business development for MedReps.com, achieving $500K+ annual new sales and promoted to Senior Account Manager after nine months with an 80% renewal close rate.

Sales Leadership Business Development Prospecting Contract Negotiation Pipeline Management CRM

Customer Success Manager II

GHX

Jan 2010 - Jan 2017 (7 years)

Managed post-sales relationships, drove opportunities through the sales cycle, and handled escalations to improve customer satisfaction and reduce churn.