Kristine Jackuna

Led and motivated teams to deliver high-quality on-site service, meeting client needs by ensuring orders were fulfilled. Built credible relationships with customers, attending planning and forecasting meetings, and taking full accountability for customer and worker relationships.

Supported the delivery of on-site services, ensuring client order fulfillment and providing excellent worker experience. Built trusted relationships with onsite teams, managed worker queries, and ensured accurate payroll processing.

Supervised and led company operations and employees, implementing business strategies and evaluating restaurant performance. Developed business plans, monitored resources, and maintained strong employee relationships.

Assisted the Business Manager in planning and implementing strategies to achieve business goals. Coordinated daily customer service operations, tracked objectives, and monitored store inventory.

Maintained a fast speed of service, resolved patron questions, and followed safety procedures to provide a positive customer experience. Coordinated crew members, set daily targets, and provided feedback to the management team.

Supported the financial department by documenting financial transactions and summarizing current financial status. Prepared balance sheets, profit and loss statements, and special financial reports.

Provided excellent service by taking orders, serving food and beverages, and ensuring guest satisfaction. Managed table cleanliness, applied suggestive sales techniques, and adhered to timing standards.

Completed a diploma in Advanced Management Course, focusing on enhancing leadership and operational management skills within the hospitality sector.

Obtained an NVQ Diploma in Hospitality Services in organisation, demonstrating proficiency in various aspects of hospitality operations and service delivery.

Completed a diploma program, gaining foundational knowledge and skills relevant to the field of study.

Earned an abroad diploma in Accountancy and Taxes, providing a comprehensive understanding of financial principles and taxation.

Completed an abroad diploma in English, enhancing language proficiency and communication skills.

Grade: AAT level 2