Open to opportunities

Kosiso Rejoi E

@kosisochukwurejoice

Virtual Executive Assistant and customer support professional with 4+ years delivering empathetic, solution-driven remote service.

Nigeria

Message

What I'm looking for

I’m looking for fully remote roles (UK, US, Global) where I can handle customer inquiries, resolve complaints quickly, use CRM and reporting to improve CSAT, and support social/digital content with empathy and professionalism.

I’m a customer-focused Virtual Assistant and Customer Service Representative with 4+ years of experience supporting global teams in remote environments. I handle high-volume customer inquiries across email, chat, and CRM platforms, resolve complaints, and focus on customer retention through excellent experiences.

I’ve improved response time and customer satisfaction (CSAT) by using tools and workflows like HubSpot, Google Sheets/Excel reporting, and remote collaboration platforms (Slack, Zoom, Asana, Trello). I also support digital growth through social media management and content strategy, including tracking performance metrics to guide decisions.

Experience

Work history, roles, and key accomplishments

Virtual Executive Assistant & Social

FeminineGlow

Jan 2024 - Feb 2026 (2 years 1 month)

Handled customer inquiries and support requests across social media and messaging platforms, improving response time and customer satisfaction. Resolved complaints, supported content strategies to improve engagement, and tracked performance metrics for decision-making.

Customer Support Social Media Management Customer Complaint Resolution Customer Retention CSAT Escalation Handling Zoom Asana Trello Excel Content Strategy Campaign Coordination

Virtual Executive Assistant

Washee Laundromat

Jan 2018 - Dec 2019 (1 year 11 months)

Managed client email communications and coordinated client/vendor communication to support service delivery. Maintained CRM systems and generated Excel/Google Sheets reports while improving scheduling efficiency and reducing conflicts by 40%.

CRM Tools Scheduling Excel reporting Google Sheets Client Coordination

Customer Service & Sales Representative

Ikag Enterprise

Nov 2016 - Dec 2017 (1 year 1 month)

Managed 90+ customer inquiries weekly across email, phone, and chat, maintaining a 95% CSAT rating. Resolved complaints, handled escalations, and supported onboarding/retention initiatives that reduced churn by 30%.