Open to opportunities

khalid musa

@khalidmusa

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Remote virtual assistant specializing in operations, customer support, and social media management.

Nigeria

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What I'm looking for

I seek remote roles where I can streamline operations, improve customer experience, manage social channels, and grow with a collaborative, efficiency-focused team.

I am a results-driven remote Virtual Assistant with 3+ years supporting digital businesses in administrative operations, customer communication, and social media management. I excel at managing high-volume inboxes, improving response times, and enhancing customer retention.

My experience includes chat moderation, CRM maintenance, content scheduling, and using AI productivity tools to streamline workflows. I have increased engagement rates by up to 35% and improved response efficiency by 25% in prior roles.

I am recognized for reliability, discretion, structured operational support, and fast adoption of new tools—qualities that save time and boost team performance.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

OA Digital Media Limited

Jan 2024 - Jan 2025 (1 year)

Managed high-volume inboxes handling 100+ daily conversations, improved customer retention through relationship-focused engagement, and maintained detailed interaction logs with strict confidentiality.

Inbox Management Customer Support CRM Confidentiality Workflow Optimization Remote Collaboration Live Chat

Social Media Manager

247 Brandify

Jan 2023 - Dec 2023 (11 months)

Managed multiple social accounts and increased engagement rates up to 35% via structured content planning, weekly content calendars, and branded Canva designs.

Social Media Management Content Planning Canva Analytics Community Management Scheduling

Online Customer Engagement Assistant

Castle Vault

Jan 2022 - Jan 2023 (1 year)

Provided real-time support across digital platforms, improved response time efficiency by 25%, updated CRM records, and supported remote team coordination using Slack.

Customer Support CRM Slack Live Chat Response Time Optimization Documentation Remote Collaboration

Customer Relationship Manager

MVE Solutions

Jan 2021 - Jan 2022 (1 year)

Managed client follow-ups and recurring customer relationships, improved client satisfaction through consistent communication, and maintained accurate engagement documentation.

Client Relationship Management Reporting Documentation CRM Customer Retention Communication