Ifeyinwa Rosemary Odiari
@ifeyinwarosemaryodia
Customer service and virtual assistant with 7+ years delivering accurate, empathetic remote support.
NigeriaWhat I'm looking for
I am a versatile customer service professional and virtual assistant with over seven years of remote experience delivering empathetic, accurate support, data entry, and administrative solutions. I consistently use CRMs (HubSpot, Zendesk, Freshdesk, Zoho) and productivity tools (Google Workspace, Microsoft Office, Trello, Notion, Asana) to improve workflows and track KPIs.
I have a proven record of high first-contact resolution, process improvement, and maintaining confidential executive-level communications across time zones. I combine attention to detail, strong multitasking, and a customer-first mindset to increase satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Lab Digital
Jan 2019 - Present (6 years 10 months)
Responded to high volumes of customer inquiries via phone, email, and messaging, achieving high first-contact resolution and improving customer satisfaction through follow-up and process suggestions.
Executive Virtual Assistant
Freelance
Jan 2018 - Present (7 years 10 months)
Provided remote executive support including call screening, email management, calendar scheduling, and accurate data entry, improving administrative workflow and cross-timezone coordination.
Dental Assistant
Unknown
Jan 2018 - Dec 2019 (1 year 11 months)
Managed incoming calls, appointment scheduling, and maintained digital patient records while supporting office workflows to ensure accurate patient administration.
Education
Degrees, certifications, and relevant coursework
BYU–Pathway Connect
Foundational Certificate, Foundational Studies
Completed the BYU–Pathway Connect foundational certificate focusing on preparatory academic and career skills for higher education.
University of the Niger
National Diploma (ND), General/Vocational Studies
Awarded a National Diploma (ND) covering applied vocational and technical coursework relevant to administrative and support roles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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