Favour Isu

I’m an Administrative Virtual Assistant and Customer Support professional with 4+ years of experience supporting executives and keeping business operations running smoothly. I focus on calendar management, travel coordination, accurate record-keeping, and responsive customer support that protects service quality.

In customer-facing roles, I handled high call volumes and multi-channel inquiries—phone, chat, and email—while meeting KPIs consistently. I resolve complaints with empathy and efficiency, follow up after resolution, and escalate critical issues when needed.

My track record includes achieving 95% customer satisfaction by resolving inquiries and complaints across channels. I also reduced repeat calls by 15%, supported performance improvements through supervisor feedback, and in a call-center role I supported 1000+ customers and ranked in the top 10% for monthly call handling performance.

Earlier, as a Sales Representative, I surpassed sales targets by 20% through strategic outreach and relationship management. I maintained a 50+ client portfolio, strengthened retention through exceptional service delivery, and generated referrals that expanded the sales pipeline.