Open to opportunities

Gift Anyakudo

@giftanyakudo

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Virtual assistant and customer support specialist driving operational efficiency.

Nigeria

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What I'm looking for

I am seeking a remote or hybrid role where I can apply virtual assistance and customer support expertise to streamline operations, improve workflows, and deliver excellent customer experiences while growing professionally.

I am a dedicated virtual assistant and customer support specialist with over two years of experience helping startups and growing businesses streamline operations and improve customer experience.

I manage executive schedules, handle email and customer communications, and maintain data systems using CRM tools, Microsoft Office, and Google Workspace to keep workflows running smoothly.

My freelance work includes improving customer satisfaction to 95%, increasing social engagement by 20%, and boosting operational efficiency through research and organized reporting.

I hold a Postgraduate Diploma in Management Science (Pre-MBA) and a BSc in Biochemistry, and I am certified in virtual assistance, digital marketing, project business management, and professional soft skills.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Mecurix Technology

Aug 2022 - Present (3 years 6 months)

Provided virtual assistant and customer service support, managing executive schedules, email triage, and reporting; improved operational efficiency by 25% and achieved 95% customer satisfaction.

Scheduling Google Workspace Microsoft Excel Social Media Content Customer Support

Administrative Assistant

Wayamoney

Sep 2020 - Mar 2021 (6 months)

Supported daily administrative operations and customer support via chat, email, and phone; streamlined processes to reduce turnaround time by 15% and maintained a 90% satisfaction rating.