KmiloR User

KU

Open to opportunities

KmiloR User

@kmiloruser

Bilingual customer service professional specializing in healthcare prior authorizations, technical support, and high-volume problem resolution.

What I'm looking for

I’m looking for a bilingual, customer-first role where I can handle prior authorizations or technical support, solve problems fast, and work in a remote-friendly environment while growing my QA and service excellence skills.

I’m a bilingual customer service professional supporting U.S. customers across healthcare, telecommunications, sales, and hospitality. My focus is on resolving issues quickly and accurately, from prior authorizations to complex customer inquiries in English and Spanish.

Most recently, I processed prior authorizations for U.S. patients to obtain medical exams and services, handling authorization delays and denials with professional communication and accurate documentation. I also worked remotely while meeting productivity and quality standards.

Earlier roles strengthened my versatility—troubleshooting internet and smartphone issues, selling services and devices, and providing excellent in-person customer service. I’m also building additional capability through QA-focused training and enjoy finding mistakes in apps as part of my continuous improvement mindset.

Experience

Work history, roles, and key accomplishments

HS

Customer Service Representative

Health Prime Colombia S.A.S

Mar 2025 - Jul 2026 (1 year 4 months)

Processed prior authorizations for U.S. patients to obtain medical exams and services. Resolved authorization delays/denials and patient inquiries while maintaining accurate documentation in a remote setting.

Customer Service Prior Authorizations Problem Solving Remote Work Patient Support Documentation Management Customer Satisfaction

TE

Customer Service Representative

Teleperformance

Apr 2024 - Jun 2024 (2 months)

Resolved internet and smartphone technical issues. Sold internet services and mobile devices.

Customer Service Technical Support Sales Problem Solving

MC

Waiter

Mi Bella Colombia

Mar 2022 - Aug 2022 (5 months)

Provided customer service in a hospitality setting. Managed inventory and restocking.

Customer Service Inventory Management

PS

Freelancer - Garage Sales

Prefabricated Garage Sales

Jul 2019 - Dec 2019 (5 months)

Managed online sales through chat and responded to customer questions. Prepared offers based on customer inquiries.

Online Sales Sales Support

KO

Customer Service Representative

Konecta

Jan 2019 - Jul 2019 (6 months)

Provided technical support and scheduled appointments. Supported customer inquiries through problem resolution and coordination.

Technical Support Appointment Scheduling Customer Service Problem Solving

SO

Freelancer

SoySegundas

Feb 2017 - Apr 2018 (1 year 2 months)

Guided customers in vehicle purchases and supported sales outcomes. Worked to achieve sales goals through customer assistance.

Sales Customer Service

Education

Degrees, certifications, and relevant coursework

PA

POLYGON ACADEMY

VFX and Animation training, Animation / VFX

2024 - 2025

Animation techniques and VFX training for cinema and video games. Completed from January 2024 to January 2025.

PC

Politécnico Jaime Isaza Cadavid

TV and Cinema Production training, TV and Cinema Production

2020 - 2021

TV and cinema production training. Studied from January 2020 to June 2021.

TR

TRIPLETEN

QA Engineer, QA Engineering

2026 -

QA Engineer training focused on finding mistakes in apps. Studied from March 2026 to September 4, 2026.

PB

Pedro Justo Berrío

Bachelor's degree (Graphic Arts), Graphic Arts

Bachelor's degree with half technique focused on graphic arts. Graduated in 2018.

Tech stack

Software and tools used professionally

Gmail

Jaime

Polygon

Remote

Jan

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