Samuel González

Handled multiple simultaneous customer orders in a fast-paced, high-turnover café environment with zero consistency failures. Co-designed a data-driven inventory control system that reduced operational discrepancies by ~30% and supported service across bar, kitchen, and floor.

Delivered bilingual Spanish/English customer service for formal events with up to 1,000 attendees, maintaining zero complaints or incidents. Managed and trained a team of 5 staff members and led board of directors meeting service, while designing an inventory tracking system that reduced discrepancies by ~30%.

Activities and societies: Hands-on training in documentation, incident management, tracking tools, and Agile methodologies.

Intensive QA Engineering bootcamp covering documentation, incident management, tracking tools, and Agile methodologies. Training is ongoing and directly applicable to call center and customer support workflows.

Completed Mixology Courses I & II focused on beverage and mixing fundamentals. The coursework supported practical bar-and-floor service capabilities.

Completed Barista Services Technician training, including preparation and service competencies for barista operations. The program focused on practical skills for high-throughput customer-facing service.