Aileen Lopez Ortiz

I’m a bilingual (Spanish-English) customer service-oriented professional with over 2 years of experience in fast-paced environments. I handle in-person, phone, and chat interactions, providing efficient and friendly service while keeping communication clear and professional.

In my roles, I took and managed orders, resolved customer inquiries to ensure satisfaction, and managed multiple tasks efficiently under pressure. I also supported general operations and teamwork, and I’m currently pursuing a Bachelor’s degree in English, building on my strong communication skills and commitment to continuous improvement.