Santiago Barrios Pulido

I’m a highly motivated, adaptable professional with strong communication skills and a proven ability to quickly learn and respond to new challenges. I’m supportive, punctual, and reliable, and I thrive in dynamic, multicultural environments.

In customer-facing roles, I’ve focused on delivering excellent, high-quality results by providing personalized service, identifying customer needs, and resolving issues with clear, timely solutions. I handled product exchanges and returns, managed customer requests and complaints, and ensured proper follow-up through established procedures.

As a Teleperformance Agent and later as a Customer Support Agent, I supported daily operations using computer systems and technological tools. I responded promptly to customer inquiries via phone, email, and chat, investigated root causes for complex problems, and documented every interaction accurately in CRM systems for effective tracking and follow-up.

I’m bilingual (English and Spanish) and committed to service quality: meeting performance expectations, routing requests to the right department, providing product and service information, and preparing quotations based on customer needs. I’m eager to join your team and contribute my energy, dedication, and focus on shared goals.