Open to opportunities

John Morales

@johnmorales1

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Administrative and customer support specialist improving efficiency in remote teams.

Colombia

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What I'm looking for

I’m looking for a remote administrative/customer support role where I can manage requests end-to-end, keep data accurate in CRM and Excel, and improve response times. I work well in multicultural teams, and I’m eager to learn new skills.

I’m an administrative & customer support specialist with experience supporting daily business activities through remote organization, clear communication, and reliable follow-through. I’m proactive, organized, and focused on completing tasks on time with strong attention to detail.

In my current role as an Administrative & customer support assistant, I manage remote administrative operations end-to-end—organizing digital files and records, tracking requests until completion, scheduling meetings, and maintaining accurate data in internal systems. I also verify and update information to keep everything precise.

Earlier, I provided bilingual customer service in English and Spanish, adapting quickly to customers and processes in multicultural environments. I supported applicants at the Customer Service Center (CAS), analyzed data related to documents and passports, and improved service through practical suggestions.

I bring a solid toolkit for efficient remote work (Excel and Microsoft Office) plus CRM and internal tracking workflows. With B2 English and a continuous-learning mindset, I’m comfortable working independently or as part of a team to improve response times and operational accuracy.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Customer Support

Current

Konecta

Dec 2022 - Present (3 years 6 months)

Managed remote administrative support and customer requests, ensuring accurate records and timely completion of tasks. Coordinated scheduling and followed up on issues until resolution using internal systems and collaborative tools.

Customer Support Administrative Support CRM Systems Data Entry Excel Microsoft Office Calendar Management

Bilingual Customer Service Rep

Ocean University of China

Nov 2018 - Mar 2022 (3 years 4 months)

Provided customer support in English and Spanish, explaining services and resolving customer issues. Adapted to working with American customers and supported sales by offering additional services.

Bilingual Customer Service English (B2)Spanish Customer Support Service Explanation Communication Skills Sales Support Cultural Adaptation Customer Engagement

Customer Service Analyst

CSRA Colombia S.A.S

Feb 2015 - Jul 2017 (2 years 5 months)

Assisted applicants at the Customer Service Center (CAS) by analyzing data and supporting document and passport processes. Coordinated logistics during high-demand periods and provided guidance on services.

Customer Service Data Analysis Document Processing Service Guidance Logistics Coordination Communication Process Improvement

Sales Advisor

Suramericana de Seguros S.A.

Jul 2013 - Feb 2014 (7 months)

Provided sales support for insurance products by advising customers and offering service options. Contributed to customer acquisition and relationship support through direct outreach.

Sales Insurance Sales Relationship Building Customer Service Consultative Selling Sales Support

Sales Advisor

Seguros Bolivar S.A.

Jan 2013 - May 2013 (4 months)

Worked as a sales advisor supporting insurance product promotion and customer guidance. Assisted with sales activities through customer communication and service follow-up.

Sales Customer Service Insurance Sales Consultative Selling Customer Communications Sales Support Product Guidance

Education

Degrees, certifications, and relevant coursework

Politécnico Grancolombiano

Bachelor's Degree, Business Administration

Earned a Bachelor’s Degree in Business Administration through Politécnico Grancolombiano. Focused on operations and supporting daily business activities.

Politécnico Grancolombiano

Associate Degree, Environmental Management

Earned an Associate Degree in Environmental Management from Politécnico Grancolombiano. Developed skills aligned with managing and completing assigned tasks on time.