Juan Fernando Taborda Parra
@juanfernandotabordap
Customer service professional blending cross-selling, support, and leadership to deliver great customer experiences.
ColombiaWhat I'm looking for
I’m an enthusiast with experience in high tolerance to pressure, strong communication skills, and cross-selling, specializing in solving customer billing inquiries and helping customers adopt new products or services. I’m a quick learner focused on goal-oriented development for both myself and the company, committed to excellence and innovation.
I’ve built results in customer-facing environments, including customer service and cross-selling work where I handled billing issues and supported customers with new AT&T products or services. I’ve also led and coached others as a Bilingual manager for a 15 people team, and as a VOC coach working side by side with training to develop representatives’ soft skills.
More recently, I’ve expanded into support and intake roles—guiding driver applicants through their applications, performing first-filter intake for potential legal representation, and working as a Medical Scheduler/Intaker by confirming demographics, choosing providers, and following up until patients completed treatment. I’ve also developed a parallel path in digital content as an Editor & Social Media Administrator, handling short-form and YouTube ads editing for Instagram, TikTok, and YouTube, coordinating with brands, and managing content workflow, scheduling, publishing, and basic content analytics.
Experience
Work history, roles, and key accomplishments
Short Form and YouTube Ads Editor
Good Charlie
Jul 2025 - Feb 2026 (7 months)
Edited short-form content and YouTube ads for Instagram, TikTok, and YouTube. Coordinated with brands for content requirements, revisions, and delivery timelines, and supported basic content analytics.
Editor & Social Media Administrator
Good Charlie
Jul 2025 - Feb 2026 (7 months)
Managed the social media content workflow, including editing, scheduling, and publishing. Coordinated directly with brands on content requirements, revisions, and delivery timelines.
Customer Support
Good Charlie
Oct 2024 - Jun 2025 (8 months)
Addressed billing concerns and assisted with service location transfers. Supported plan renewals and new installations while providing customer guidance.
Intake Agent, Medical Assistance
LAN - Medical Assistance
Sep 2023 - Sep 2024 (1 year)
Performed intake screening to qualify potential clients to be represented by a PI attorney. Verified demographics, coordinated with medical providers, followed up until treatment was completed, and maintained communication with law firms.
Driver Applicant Support Assistance
iQor Colombia
Nov 2022 - Sep 2023 (10 months)
Guided and assisted people applying to become delivery drivers for Waltmar. Provided application support throughout the intake process.
Bilingual Manager
Teleperformance
Jan 2021 - Nov 2022 (1 year 10 months)
Developed skills and tracked results for a 15-person team. Supported performance through bilingual customer service operations.
Customer Service & Cross-Sell Rep
Teleperformance
Jan 2021 - Nov 2022 (1 year 10 months)
Provided customer service and handled billing inquiries. Cross-sold new AT&T products or services.
VOC Coach
Teleperformance
Jan 2021 - Nov 2022 (1 year 10 months)
Worked alongside the company's training team to develop representatives' soft skills.
Education
Degrees, certifications, and relevant coursework
Institución Educativa Rural LA Trinidad
Técnico en manejo ambiental, Manejo ambiental
Completed the Técnico en manejo ambiental program (SENA), graduating in 2020, at Institución Educativa Rural LA Trinidad.
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
Interested in hiring Juan Fernando?
You can contact Juan Fernando and 90k+ other talented remote workers on Himalayas.
Message Juan FernandoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
