Hadmed Montilla
@hadmedmontilla
Bilingual customer service specialist and virtual assistant delivering high-volume resolutions and consultative sales support in Colombia.
ColombiaWhat I'm looking for
I’m a results-driven Customer Service Specialist and Virtual Assistant with 2.5+ years of combined experience in customer support and sales. I manage high-volume inbound/outbound communications via phone, email, and chat, delivering timely, accurate resolutions that drive customer satisfaction, and I bring a consultative edge from sales advisory—identifying needs, handling objections, and closing interactions positively.
I also strengthen operations with appointment scheduling, Tier-1 ISP technical support, ISP port activation, and conflict resolution. I maintain detailed CRM records of interactions and follow-ups, and I collaborate smoothly across teams using Slack and Google Workspace to support seamless remote work.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Multiple Companies
Jan 2026 - Mar 2026 (2 months)
Managed inbound and outbound customer inquiries through calls, emails, and chat, delivering prompt resolutions and positive outcomes. Coordinated appointment logistics and supported remote collaboration via Google Workspace and Slack.
Sales Advisor
Company
Jan 2025 - Dec 2025 (11 months)
Managed the full sales cycle from prospecting to closing, consistently meeting monthly targets in a fast-paced environment. Used consultative selling to identify customer needs, handle objections, and resolve post-sale inquiries to ensure satisfaction.
Customer Service Specialist
Multiple Companies
Jan 2022 - Jan 2024 (2 years)
Handled high-volume inbound and outbound customer communications via phone, email, and live chat, ensuring timely and accurate issue resolution. Scheduled appointments, provided Tier-1 ISP technical support, and de-escalated frustrated customers while maintaining CRM records.
Education
Degrees, certifications, and relevant coursework
Bachiller Académico (High School Graduate)
High School Graduate, High School
Completed high school (Bachiller Académico).
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
Interested in hiring Hadmed?
You can contact Hadmed and 90k+ other talented remote workers on Himalayas.
Message HadmedFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
