Open to opportunities

Jonathan Guerrero

@jonathanguerrero

Message

Bilingual customer service professional with strong problem-solving skills.

Colombia

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated professional with extensive experience in customer service and sales, adept at providing effective support and solutions in both English and Spanish. My background in the BPO sector has equipped me with the skills necessary to optimize processes and improve efficiency in customer care and sales. I am committed to excellence and customer satisfaction, leveraging my strong interpersonal skills to thrive in dynamic environments.

Throughout my career, I have worked as a Bilingual Customer Service Representative, where I attended to customer inquiries related to various platforms, including app and website functionalities. My roles have involved diagnosing issues, assisting with appointment scheduling, and managing cancellations. I have also provided support for mobile services and telecommunications, showcasing my ability to handle diverse customer needs effectively.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Representative

ContinuumGlobalSolutions

Apr 2024 - Apr 2024 (0 months)

Provided customer support for the company's app and website, addressing inquiries, appointment scheduling, and order issues. Diagnosed and escalated errors, ensuring customer satisfaction and efficient service delivery.

Customer Service Problem Solving CRM Scheduling Escalation Management Technical Support

Service Operations Technician

Foundever-Sitel

Oct 2023 - Feb 2024 (4 months)

Assisted customers with flight reservations, providing information on boarding times and aircraft details. Made modifications to bookings and ensured accurate customer data management.

Customer Service Data Entry Problem Solving Flight Information Customer Support

Tech Support Representative

Jazzplat

Oct 2022 - Oct 2022 (0 months)

Provided technical support for mobile, landline, internet, and television services. Escalated issues to central office and coordinated technician visits to resolve customer problems.

Technical Support Customer Service Problem Solving Telecommunications Escalation Management Communication Skills Teamwork

Education

Degrees, certifications, and relevant coursework

I.E.D ISMAEL PERDOMO

Bachelor Degree, Service Operations

Bachelor Degree in Service Operations Technician. Bilingual Customer Service Representative in Contact Center and BPO. Assist customers with information about their reservations, such as boarding gate, boarding time, or flight arrival.

Jazzplat

N/A, Tech Support

2022 - 2023

Problem-solving Tech Support Representative providing support to customers for mobile services, landline telephony, home internet, and television services.