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KJ Nethengwe

@kjnethengwe

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I lead insurance operations, resolve complex customer issues, and improve workflows across fast-paced teams.

South Africa

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What I'm looking for

I'm looking for an opportunity where I can lead operations, improve processes, support customers and teams, and continue developing in a fast-paced, collaborative environment.

At Rentoza, I led daily insurance and customer-experience operations, ensuring service targets and stakeholder expectations were met.

I managed escalations and complex customer cases, using investigation, cross-functional collaboration, and clear communication to deliver effective solutions.

I built operational reports, tracking tools, process documentation, and workflow improvements while coaching team members on systems, processes, and service expectations.

With a BCom double major in Insurance & Risk Management and Human Resource Management, I bring experience in customer support, recruitment, project coordination, and helping people learn and grow.

Experience

Work history, roles, and key accomplishments

Insurance Team Leader

Rentoza

Feb 2023 - Jul 2025 (2 years 5 months)

Led daily operations within the insurance and customer experience function, ensuring service delivery targets and stakeholder expectations were consistently met. Managed escalations, complex customer cases, and coordinated activities across multiple departments.

Zendesk Jira Confluence Google Workspace Workflow Systems Reporting Performance Monitoring Process Improvement Team Leadership Escalation Management Recruitment Onboarding Training Coaching

Insurance Agent

Rentoza

Aug 2022 - Feb 2023 (6 months)

Managed customer support interactions across phone, email, and digital channels. Investigated and resolved customer concerns through collaboration with internal and external stakeholders.

Customer Support Case Management Documentation Collaboration Process Improvement Quality Assurance

Sales & Marketing Coordinator

Motso Designed

Jun 2021 - Jun 2022 (1 year)

Supported day-to-day business operations, administration, and project coordination activities. Assisted with client communication, marketing campaigns, and social media initiatives.

Administration Project Coordination Client Communication Marketing Campaigns Social Media Reporting Scheduling