Lerato Moeno

I am a multi-talented customer service professional with over 10 years of experience in client relationship management, insurance sales, and customer support. I consistently meet service-level targets, handle complaints calmly, and go the extra mile to resolve queries and retain customers.

At Amazon I serve as a Customer Service Associate, responding to emails and calls within company communication targets and maintaining outstanding customer relationships. Previously, I worked as an Insurance Consultant at Outsurance where I sold personal and commercial insurance, converted leads into sales, handled objections, and liaised with service providers.

I am a fast learner seeking increased responsibility and opportunities to develop new skills in a fast-paced environment. I bring strong communication, negotiation, problem-solving, and time-management abilities, and I am ready to transition into a new field that values client-focused service and ethical judgement.