Open to opportunities

Masego Mashishi

@masegomashishi

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Detail-oriented professional with diverse experience in operations and sales.

South Africa

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What I'm looking for

I am seeking a role that offers growth opportunities and values teamwork.

I am a highly motivated professional with a diverse background in insurance, sales, administration, and operations management. My career began at Momentum Group Ltd, where I honed my skills in claims support and sales, demonstrating my ability to adapt and thrive in dynamic environments. I successfully led a volunteer project that showcased my leadership and coordination skills, reinforcing my commitment to community involvement.

In my most recent role at Herotel, I have been responsible for scheduling appointments, managing technician routes, and ensuring compliance with health and safety standards. This experience has strengthened my operational planning and customer service capabilities. I pride myself on my exceptional communication and problem-solving skills, which have allowed me to build strong relationships with clients and stakeholders throughout my career.

Experience

Work history, roles, and key accomplishments

Current

Scheduler

Current

Herotel

Aug 2022 - May 2024 (1 year 9 months)

Managed technician schedules, tracked job progress, and ensured compliance with health and safety standards. Strengthened operational planning and customer service capabilities.

Scheduling Compliance Monitoring Customer Service Problem Solving Technical Support Communication Time Management

Accounts Administrator

DASA Logistics

Jun 2022 - Jul 2022 (1 month)

Handled supplier payment processing, petty cash management, and maintained organized financial records in a temporary role within the Accounts Department.

Financial Management Payment Processing Administrative Support Communication Team Collaboration

Sales Consultant

Telesure Investment Holdings

May 2019 - Jan 2020 (8 months)

Specialized in upselling medical schemes and GAP cover, focusing on client retention and relationship management. Developed strong sales skills and deep knowledge of medical aid products.

Sales Relationship Management Medical Aid Knowledge Customer Service Communication Negotiation Problem Solving

Claims Support

Momentum Group Ltd

Feb 2018 - Jan 2019 (11 months)

Worked as a Recoveries Assistant in the Claims Support Department, managing claims, liaising with stakeholders, and drafting offers for third-party claims. Spearheaded a volunteer project for a local NGO, enhancing leadership and coordination skills.

Claims Management Stakeholder Engagement Communication Problem Solving Customer Service Administrative Support Team Collaboration

Education

Degrees, certifications, and relevant coursework

Nelson Mandela University

Bachelor of Science, Construction Economics

2020 -

Pursued a Bachelor of Science in Construction Economics, completing coursework in Microeconomics, Macroeconomics, Commercial Law, Building Science, and Quantity Surveying. Unable to complete the degree due to financial constraints.

Excel Grow

Unit Standard, Customer Service

2024 - 2024

Completed Unit Standard 110082 in Customer Services, focusing on improving customer service skills, communication techniques, and conflict resolution.

Octomate

Further Education and Training Certificate, Insurance

2019 - 2019

Obtained Further Education and Training Certificate (FETC) in Short Term Insurance (NQF Level 4), acquiring competencies in personal and household insurance, financial statement interpretation, risk management, and compliance with insurance regulations.

FaisIt

Class of Business Certificate, Health Services

2019 - 2019

Completed Class of Business Certificate in Health Services Benefits, gaining a comprehensive understanding of health services benefits and their application within the insurance and financial services sectors.

Letsasting High School

National Senior Certificate, General Education

2014 - 2014

Grade: 3.67/4.0

Achieved National Senior Certificate (NSC) with a GPA equivalent of 3.67/4.0, meeting the requirements for admission to bachelor's degree, diploma, or higher certificate study. Subjects included Setswana, English, Mathematics, Life Orientation, Geography, Life Sciences, and Physical Sciences.