Kirby Tenorio
@kirbytenorio1
Virtual Assistant and customer support professional delivering lead gen and multi-channel client service.
PhilippinesWhat I'm looking for
I’m a Virtual Assistant and Customer Support Professional with 4+ years of experience supporting U.S.-based companies across customer service, lead generation, outbound calling, technical support, and healthcare outreach. I focus on prospect qualification, customer engagement, accurate CRM documentation, and quality service in remote environments.
In my recent roles, I’ve handled outbound calls for Medicare/insurance-aligned home-based healthcare education and qualified prospects through documented call outcomes and coordinated handoffs. I also provided real-time chat support for billing and account concerns, investigated discrepancies, and managed multiple conversations while maintaining compliant, high-quality case notes. Earlier, I supported Verizon and T-Mobile customers with device activation, insurance claims, and step-by-step troubleshooting, and I used consultative selling to recommend solutions and protection plans.
I bring a strong operations mindset, pairing online research and lead management with productivity tools like Google Workspace and Microsoft 365, plus communication tools such as Slack and Zoom. I work with AI assistance (ChatGPT and Grammarly) to improve accuracy and efficiency, and I’m driven to keep records organized, interactions clear, and follow-ups on track.
Experience
Work history, roles, and key accomplishments
Senior Advocate
Illness Support Group (ISG)
Feb 2026 - Jun 2026 (4 months)
Conducted outbound calls to seniors to educate them about home-based healthcare services through Medicare or insurance. Qualified prospects, coordinated handoffs to the appropriate healthcare team, and maintained call documentation and follow-up records.
Provided real-time chat support for SoFi customers regarding billing inquiries and financial account concerns. Investigated account discrepancies, resolved disputes per policy, and documented cases while managing multiple conversations simultaneously.
Lead Generation Virtual Assistant
BetterLife Solution LLC
Apr 2025 - Nov 2025 (7 months)
Researched and sourced potential sellers of diabetic supplies using online marketplaces and forums. Completed outreach via email and direct messaging, qualified leads by confirming product details, and tracked seller information for follow-up.
Supported Verizon customers with device activation, insurance claims, and account assistance. Diagnosed and resolved technical issues while recommending device protection plans using a consultative sales approach.
Technical Support Specialist
iQor
Nov 2023 - May 2024 (6 months)
Provided technical support for mobile devices, SIM cards, network connectivity, and account-related concerns for T-Mobile customers. Troubleshot voice, data, signal, and device configuration issues and guided customers through step-by-step solutions to restore service.
Customer Sales Representative
ResultsCX
Jan 2022 - Sep 2023 (1 year 8 months)
Handled inbound and outbound customer interactions for SiriusXM, providing sales support and account assistance. Recommended subscription packages using consultative selling techniques and maintained accurate customer records while meeting quality expectations.
Education
Degrees, certifications, and relevant coursework
DMMC Institute of Health and Sciences
Bachelor of Science in Business Administration, Business Administration
2019 - 2020
Undergraduate studies toward a Bachelor of Science in Business Administration at DMMC Institute of Health and Sciences from 2019 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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