Open to opportunities

Cris De Guzman

@crisdeguzman

Message

Experienced virtual assistant and customer service professional with 12+ years' expertise.

Philippines

Message

What I'm looking for

I seek a remote or hybrid role where I can provide high-quality administrative and customer support, continue developing claims and CRM expertise, and contribute to a collaborative, growth-oriented team.

I am a highly organized, motivated, and customer-focused virtual assistant and customer service professional with over 12 years of experience providing administrative and client support. I excel in calendar management, email correspondence, data entry, CRM use, and multi-channel customer inquiry handling, consistently meeting tight deadlines and delivering outstanding customer experiences.

Throughout my career I have supported insurance and health-related accounts, handled claims processing and billing inquiries, coached new hires, and performed technical troubleshooting and sales. I bring strong communication, critical thinking, leadership, and problem-solving skills, and I am committed to building long-term client relationships and supporting team goals.

Experience

Work history, roles, and key accomplishments

Current

Admin Specialist

Current

Patra Corporation

Oct 2021 - Present (4 years 3 months)

Performs administrative tasks including answering calls and emails, data verification and entry, reporting, and ad hoc support for virtual clients since Oct 2021, ensuring timely and accurate records.

Calendar Management Data Entry Reporting CRM Microsoft Office Customer Support Virtual Assistance

Customer Service Associate

American International Group

Aug 2016 - Jan 2021 (4 years 5 months)

Processed non-repetitive business transactions and claims adjudication, communicated requirements to claimants, and verified encoded claim information from Aug 2016 to Jan 2021 to maintain claims accuracy.

Claims Processing Data Verification Investigation CRM Problem Solving Attention To Detail

Health Advisor

UnitedHealth Group

Feb 2015 - Jun 2016 (1 year 4 months)

Verified benefits and coverage details, assisted policyholders with billing, claims processing and reversals, and provided medication claim status from Feb 2015 to Jun 2016 to support member inquiries.

Billing Support Customer Service CRM Medical Billing

Subject Matter Expert

The Results Companies

Feb 2013 - Dec 2014 (1 year 10 months)

Coached and supported new hires during training and incubation, conducted KPI reviews and assisted leads with CMS management while endorsing hires to production from Feb 2013 to Dec 2014.

Coaching Training KPI Analysis CMS Performance Coaching Onboarding Quality Assurance Leadership

Technical Sales Representative

IOPEX Technologies

Jan 2012 - Dec 2012 (11 months)

Answered product and service inquiries, troubleshot customer devices related to account services, and resolved client issues or escalated to premium support from Jan 2012 to Dec 2012.

Technical Support Sales Troubleshooting Customer Service Escalation Management Product Knowledge Communication CRM

Listener Care Representative

SiriusXM

Jun 2011 - Jan 2012 (7 months)

Resolved customer service and billing issues, provided account information and upsold satellite radio after issue resolution while serving Jun 2011 to Jan 2012.

Customer Support Billing Upselling Account Management Troubleshooting Communication CRM Sales

Customer Service Associate

Telus International Philippines

May 2010 - May 2011 (1 year)

Provided directory assistance by delivering phone numbers and addresses via automated systems or phone, ensuring accurate listings from May 2010 to May 2011.