Open to opportunities

Joshua Salva

@joshuasalva

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Customer-focused virtual assistant and inbound support specialist.

Philippines

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What I'm looking for

I seek a customer-facing role (remote or onsite) focused on inbound support, appointment coordination, and administrative duties where I can apply technical troubleshooting, billing management, and retention skills while contributing to a collaborative, service-driven team.

I am a dedicated virtual assistant and customer support specialist with extensive experience handling inbound calls, billing, technical troubleshooting, appointment setting, and administrative tasks across telecom and healthcare environments. I have supported customers for major providers including AT&T, T‑Mobile, Comcast, and worked in ENT clinic administration, consistently meeting CSAT and resolution metrics while managing scheduling, patient records, and insurance verifications.

I bring strong communication, multitasking, and retention-focused sales skills — from upselling and promotion application to coordinating technicians and clinical staff. I thrive under pressure, prioritize confidentiality and compliance in healthcare settings, and contribute to smoother operations through back-office tasks, data entry, and cross-team coordination.

Experience

Work history, roles, and key accomplishments

Sales, Customer and Technical Support Rep

VXI Global Solutions

Jan 2025 - Sep 2025 (8 months)

Handled inbound sales, customer and technical support calls, managed account creation and appointment setting, and achieved timely resolution for customer issues from January to September 2025.

Inbound Sales Appointment Setting Technical Troubleshooting Account Management Customer Retention CRM

Health Care Assistant (Inbound Calls)

Office Partners 360

May 2024 - Nov 2024 (6 months)

Provided patient-facing administrative support for ENT services, managed scheduling, verified insurance, and maintained confidential patient records from May to November 2024.

Patient Scheduling Insurance Verification Confidentiality Customer Service

Sales, Customer and Technical Support Rep

Alorica

Aug 2022 - Jan 2024 (1 year 5 months)

Handled inbound support for T-Mobile customers including plan guidance, billing resolution, technical troubleshooting, and upselling between August 2022 and January 2024.

Customer Support Technical Troubleshooting Upselling Plan Guidance Retention Payment Processing CRM

Sales, Customer and Technical Support Rep

Teleperformance

Jan 2023 - Mar 2023 (2 months)

Provided inbound support for Comcast customers, resolving technical and billing issues, advising on products and upgrades, and meeting CSAT and resolution metrics from January to March 2023.

Technical Support Product Knowledge Customer Experience Troubleshooting CSAT Upselling

Information Technology Customer Support

Philippine Colleges of Technology

Jan 2017 - Jan 2019 (2 years)

Assisted residents with billing inquiries, service activations, troubleshooting and escalation of technical issues between 2017 and 2019.

IT Support Billing Support Troubleshooting Account Management Activation Documentation

Sales and Marketing Associate

AT&T Telco

Provided information on AT&T landline, TV, wireless and internet services, handled account creation, appointment setting and applied eligible promotions for customers (dates not specified).

Sales Account Creation Appointment Setting Promotion Service Explanation Troubleshooting Customer Education Upselling

Education

Degrees, certifications, and relevant coursework

Philippine Colleges of Technology

Unknown, Information Technology

2017 - 2019

Studied Information Technology with focus on customer support and issue resolution, assisting residents with billing, service activations, and troubleshooting.