Karissa Guzman

Managed utility-related customer requests, reducing processing delays through accurate documentation and timely follow-up. Improved customer experience by coordinating service requests while maintaining high accuracy across multiple accounts.

Supported daily business operations by managing administrative tasks, customer communications, and document preparation. Improved workflow efficiency by organizing digital files, maintaining accurate records, and prioritizing multiple client requests.

Resolved customer concerns while maintaining high-quality customer interactions. Improved first-contact resolution through active listening and effective troubleshooting, managing high call volumes while documenting interactions accurately.

Supported healthcare members by reviewing and processing utilization management requests. Ensured accurate documentation while adhering to healthcare procedures and coordinated with internal teams to provide timely customer support.

Reviewed and validated data to improve reporting accuracy. Maintained high levels of accuracy while processing large volumes of information and assisted with data quality initiatives through detailed record verification.

Provided customer support for Amazon customers while consistently resolving inquiries. Promoted to Technical Support after demonstrating strong troubleshooting skills, diagnosing and resolving technical issues while maintaining customer satisfaction.

Assisted Globe Postpaid and Broadband customers with billing and technical concerns. Transitioned into Technical Support after demonstrating strong performance, resolving connectivity and service issues while delivering excellent customer experiences.