I am a Customer Service Representative with 8+ years of experience providing reliable and professional support in fast-paced customer service environments. I have extensive experience handling customer inquiries, resolving issues, troubleshooting technical concerns, and managing high-volume interactions through phone, chat, and email.
Throughout my career, I have supported customers and clients in the dental technology, healthcare, social media, telecommunications, and financial services industries. I am experienced in using CRM and support platforms such as Zendesk, Salesforce, and Epic, as well as communication and collaboration tools including Microsoft Teams, Zoom, and Slack.
I am a strong communicator, active listener, and problem-solver with excellent attention to detail. I am adaptable, patient, and comfortable handling multiple customer concerns while maintaining a positive and professional customer experience. I also have experience in sales, outbound calls, account support, technical troubleshooting, and mentoring new team members.
I am currently seeking a remote opportunity where I can use my customer service experience, technical skills, and problem-solving abilities to provide excellent customer support and contribute to the success of the team.
