ABAlvin Benoza
@alvinbenoza
Experienced customer service representative and virtual assistant.
PhilippinesWhat I'm looking for
I am an experienced customer service professional with a strong dedication to helping customers resolve issues and providing excellent support. With 5+ years of experience in email and chat support, I have responded to all types of customer inquiries and have a proven track record of customer satisfaction. In my previous roles, I consistently maintained a high level of performance and was recognized as a top performer.
In addition to my customer service skills, I have also worked as a virtual assistant, managing various tasks and responsibilities for different companies. I have experience in appointment coordination, time management, and communication skills. I am proficient in Microsoft Office and have excellent organizational skills.
Furthermore, I have worked as a healthcare advocate, assisting members with their medical and prescription drug coverage. I have helped them set up appointments with their doctors and facilitated the process of requesting prescription refills. I am a reliable and responsible professional who can help develop and manage your company effectively.
Experience
GEManaged Facebook and Instagram users' accounts via chat. Assisted them if their accounts were locked or disabled. Provided support and knowledge on how they can recover their accounts using their own devices.
TGManaged a minimum of 250 calls and dials per day. Handled inbound email support and outbound calls. Contacted and set up appointments for possible candidates for job opportunities within the United States.
OPSupervised members with their medical and prescription drug coverage under United Health Care. Assisted them with setting up appointments with their doctor and requesting refills for prescription drugs.
MHManaged customers' prescription, medication, and genetic testing. Contacted customers to confirm their information for shipping for their prescription refill.
COManaged customers with their credit card account, including payment disputes, processing phone payments, and reviewing features of their accounts. Troubleshooted account problems and submitted research requests on behalf of the customers.
ALManaged inbound calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Tech stack
Learn about the tools and technologies that Alvin likes to use.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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Skills
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