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Kindness Nelson

@kindnessnelson

Adaptable biochemistry graduate excelling in customer support, virtual assistance, and digital marketing operations.

Nigeria
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What I'm looking for

I seek a remote or hybrid role leveraging customer support and virtual assistant skills, offering growth, collaborative culture, and opportunities to improve processes.

I am a motivated Biochemistry graduate with strong scientific research skills who has transitioned into customer-facing and digital operations roles, delivering dependable support across remote teams.

As a Customer Service Representative I achieved 95% satisfaction ratings, resolved over 500+ inquiries with a 98% resolution rate, and reduced ticket backlog by 40% using Zendesk and Freshdesk. I have supported marketing campaigns, built WordPress landing pages, designed graphics, and improved engagement and organic traffic through SEO and targeted copy.

I bring executive support experience managing calendars, travel logistics, and high-volume communications, plus legal administrative experience handling confidential documents. I am detail-oriented, quick to learn tools like Google Workspace, Trello, Zendesk, Freshdesk, Canva and Photoshop, and I am eager to apply these transferable skills to roles that value reliability, clear communication, and continuous improvement.

Experience

Work history, roles, and key accomplishments

KE

Customer Service Representative

KindyLuxe Essence

Dec 2024 - May 2025 (5 months)

Responded to customer inquiries via phone, chat, and email achieving 95% satisfaction and resolved 500+ cases with a 98% resolution rate while reducing ticket backlog by 40% using Zendesk and Freshdesk.

Education

Degrees, certifications, and relevant coursework

AA

African Leadership Xcelerator (ALX)

Certification, Virtual Assistance

2025 - 2025

Completed a Virtual Assistant certification program covering remote support tools and best practices.

NN

National Youth Service Corps (NYSC)

NYSC Certification, National Service

2023 - 2024

Served compulsory national service and completed NYSC program activities between 2023 and 2024.

HE

Heritage Polytechnic, Eket

Higher National Diploma, Biochemistry

2021 - 2023

Completed a Higher National Diploma in Biochemistry with coursework and lab experience focused on biochemical analysis and research methods.

HE

Heritage Polytechnic, Eket

National Diploma, Science Laboratory Technology

2017 - 2019

Completed a National Diploma in Science Laboratory Technology with practical and theoretical training in laboratory techniques and instrumentation.

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Kindness Nelson - Customer Service Representative - KindyLuxe Essence | Himalayas