Open to opportunities

Kindness Nelson

@kindnessnelson

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Adaptable biochemistry graduate excelling in customer support, virtual assistance, and digital marketing operations.

Nigeria

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What I'm looking for

I seek a remote or hybrid role leveraging customer support and virtual assistant skills, offering growth, collaborative culture, and opportunities to improve processes.

I am a motivated Biochemistry graduate with strong scientific research skills who has transitioned into customer-facing and digital operations roles, delivering dependable support across remote teams.

As a Customer Service Representative I achieved 95% satisfaction ratings, resolved over 500+ inquiries with a 98% resolution rate, and reduced ticket backlog by 40% using Zendesk and Freshdesk. I have supported marketing campaigns, built WordPress landing pages, designed graphics, and improved engagement and organic traffic through SEO and targeted copy.

I bring executive support experience managing calendars, travel logistics, and high-volume communications, plus legal administrative experience handling confidential documents. I am detail-oriented, quick to learn tools like Google Workspace, Trello, Zendesk, Freshdesk, Canva and Photoshop, and I am eager to apply these transferable skills to roles that value reliability, clear communication, and continuous improvement.