Kindness Nelson
@kindnessnelson
Adaptable biochemistry graduate excelling in customer support, virtual assistance, and digital marketing operations.
NigeriaWhat I'm looking for
I am a motivated Biochemistry graduate with strong scientific research skills who has transitioned into customer-facing and digital operations roles, delivering dependable support across remote teams.
As a Customer Service Representative I achieved 95% satisfaction ratings, resolved over 500+ inquiries with a 98% resolution rate, and reduced ticket backlog by 40% using Zendesk and Freshdesk. I have supported marketing campaigns, built WordPress landing pages, designed graphics, and improved engagement and organic traffic through SEO and targeted copy.
I bring executive support experience managing calendars, travel logistics, and high-volume communications, plus legal administrative experience handling confidential documents. I am detail-oriented, quick to learn tools like Google Workspace, Trello, Zendesk, Freshdesk, Canva and Photoshop, and I am eager to apply these transferable skills to roles that value reliability, clear communication, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
KindyLuxe Essence
Dec 2024 - May 2025 (5 months)
Responded to customer inquiries via phone, chat, and email achieving 95% satisfaction and resolved 500+ cases with a 98% resolution rate while reducing ticket backlog by 40% using Zendesk and Freshdesk.
Digital Marketing Intern
Snapilabs Tech Innovation Hub
Nov 2023 - Oct 2024 (11 months)
Created WordPress landing pages and social content that improved email and social engagement by 15% and increased organic traffic by 5% while handling inbound campaign support and monitoring user feedback.
Virtual Executive Assistant
Focuzcrete Global Services
Jan 2020 - Aug 2023 (3 years 7 months)
Managed CEO calendar, scheduled 300+ meetings and 50+ travel itineraries, handled 100+ daily emails to reduce inbox clutter by 40%, and produced weekly industry insights to support decision-making.
Legal Administrative Assistant
Great & Noble Solicitors
Mar 2017 - Sep 2017 (6 months)
Provided administrative and front-desk support to barristers, managed filings and calendars, coordinated court schedules, and maintained physical and digital filing systems with confidentiality and accuracy.
Education
Degrees, certifications, and relevant coursework
African Leadership Xcelerator (ALX)
Certification, Virtual Assistance
2025 - 2025
Completed a Virtual Assistant certification program covering remote support tools and best practices.
National Youth Service Corps (NYSC)
NYSC Certification, National Service
2023 - 2024
Served compulsory national service and completed NYSC program activities between 2023 and 2024.
Heritage Polytechnic, Eket
Higher National Diploma, Biochemistry
2021 - 2023
Completed a Higher National Diploma in Biochemistry with coursework and lab experience focused on biochemical analysis and research methods.
Heritage Polytechnic, Eket
National Diploma, Science Laboratory Technology
2017 - 2019
Completed a National Diploma in Science Laboratory Technology with practical and theoretical training in laboratory techniques and instrumentation.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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