I seek a role leveraging full-cycle recruitment and HR operations, Operation and Customer Service where I can improve processes, improve customer retention, and drive staffing outcomes in a collaborative environment.
Kimone Evans
@kimoneevans
Operation Support professional with strategic emphasis on Recruitment, Data Entry, Chat Support and Customer Support.
What I'm looking for
I am a dedicated HR and recruitment professional with hands-on experience in full-cycle recruitment, operations support, and client engagement across private and public sectors. I consistently manage high-volume outreach and coordinate onboarding and system training to ensure smooth operational workflows.
My recent role involved recruiting dental professionals, handling 250+ outreach calls daily, managing shift logistics, and maintaining CRM records in HubSpot. I have a proven track record of responding to queries across phone and chat channels and proposing practical solutions beyond established guidelines.
I have supported legal, postal, production, and training organizations in administrative and supervisory capacities, overseeing teams, preparing reports, and maintaining accurate data processing. I am proficient with SaaS tools including HubSpot, Orum, Live Chat, Aircall, Manatal, and BambooHR, as well as Microsoft Office and Google Suite.
I seek roles where I can apply my recruitment, HR operations, and systems-onboarding strengths to improve processes, support teams, and drive measurable staffing outcomes.
Experience
Work history, roles, and key accomplishments
Managed full-cycle recruitment and onboarding for dental professionals, handling 250+ outbound calls/day and resolving shift requests to maximize completed shifts. Maintained CRM and admin system data accuracy and led external/internal OSS 2 correspondence to improve operations.
Conducted end-to-end recruitment, interviews and onboarding while managing ATS resume inflow and producing weekly/monthly HR reports; supported disciplinary proceedings and social-media recruitment marketing.
Legal Administrator
Turnquest-Wilson & Franklin Attorneys at Law
Dec 2021 - Jun 2022 (6 months)
Supervised clerical staff and maintained case tracking diaries and weekly case spreadsheets while drafting legal documents and managing data-entry for firm records.
Philatelic Record Officer
Post and Telecommunications Department
May 2021 - Oct 2021 (5 months)
Maintained and updated philatelist directory, prepared quarterly reports, and managed island-wide mail receipt and dispatch with accurate data-entry processing.
Executive Assistant
Simber Productions Ltd.
Feb 2020 - Jun 2020 (4 months)
Managed communications and schedule for the Managing Director, drafted show correspondence, conducted research and location scouting, and supported production information preparation.
Senior Placement Officer
HEART Trust NSTA
Jan 2018 - Sep 2019 (1 year 8 months)
Supervised training programmes and administrative staff island-wide, conducted candidate interviews for placements, monitored resume inflow, and performed budget reviews.
Education
Degrees, certifications, and relevant coursework
Trench Town Polytechnic College
Associate of Science, Business Administration
2024 -
Enrolled in an Associate of Science program in Business Administration, focusing on foundational business and administrative skills.
Camperdown High School
High School Diploma, General Secondary Education
Completed secondary education and obtained a high school diploma.
Heart Trust NTA
Certificate, Business Management / Customer Service
Completed certificate programs in Business Management (Supervisory) and Customer Service Specialist to develop supervisory and customer service competencies.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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