Narvia Saunders
@narviasaunders
Staffing strategist and recruiting manager specializing in BPO workforce optimization.
JamaicaWhat I'm looking for
I am a staffing strategist and recruiting manager with extensive experience in BPO operations, recruitment, workforce management, and agent coaching. I have led recruiting teams, developed company-wide hiring strategies, managed onboarding and scheduling, and delivered measurable improvements in staffing alignment and service delivery.
Throughout roles at RemoteReps, Inex Power, Hinduja Global Services, Sutherland Global Services and others, I built and mentored high-performing teams, implemented applicant tracking and compliance protocols, managed recruitment budgets, and handled crisis hiring. I am results-driven, client-focused, and open to new professional challenges in staffing and workforce leadership.
Experience
Work history, roles, and key accomplishments
Recruiting Manager
RemoteReps
Aug 2021 - Oct 2024 (3 years 2 months)
Managed end-to-end recruitment operations, reviewed applications, scheduled and conducted interviews, and ran onboarding processes while managing recruiters and client agent introductions to meet hiring targets.
Recruiting Manager
Inex Power
Apr 2024 - Aug 2024 (4 months)
Posted jobs, reviewed applications, conducted phone and in-person interviews (Texas), and managed onboarding and applicant database updates using Excel.
Agent
Sutherland Global Services
Jan 2019 - Dec 2021 (2 years 11 months)
Reviewed loan documents and supported customers with lost/stolen cards, fraud, travel exemptions, and limit adjustments to resolve account issues.
Sales Agent
Rent to Own
Jan 2018 - Dec 2020 (2 years 11 months)
Conducted cold and sales calling to 150–250 leads, introducing products and services and converting prospects to customers in a remote setting.
Agent
Hinduja Global Services
Jan 2017 - Dec 2018 (1 year 11 months)
Assisted customers with billing, account access, and service changes while coaching to meet site quotas and providing agent feedback to improve performance.
Education
Degrees, certifications, and relevant coursework
Narvia hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Social media
Job categories
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