Alyssa Lewis

Ensured accurate and secure management of employee and organizational records, aligning with the Data Protection Act (DPA) and other regulations. Spearheaded the transition from paper-based to digital records and developed data handling protocols, achieving DPA compliance.

Provided comprehensive administrative support to ensure smooth day-to-day operations, streamlining office procedures for enhanced efficiency. Managed the onboarding process for new employees and developed records management systems compliant with the Data Protection Act (DPA).

Managed a team of 16 representatives and handled escalated inbound calls, resolving complex customer issues. Provided guidance and support to the team, fostering a collaborative environment and offering coaching to improve skills and achieve performance targets.

Handled inbound calls, assisting customers with a wide range of queries and concerns, providing accurate and timely information. Focused on resolving issues efficiently and ensuring a positive customer experience through active listening and a customer-centric approach.

Currently pursuing a Bachelor of Arts in Law (LLB). This program focuses on foundational legal principles and practices, preparing for a career in the legal field.

Completed a Diploma in Paralegal Studies. This program provided comprehensive training in legal research, document preparation, and administrative support for legal professionals.

Grade: 9 CSEC, 3 CAPE

Completed secondary education, achieving 9 CSEC subjects and 3 CAPE subjects. This foundational academic experience prepared for further studies and professional development.