Open to opportunities

Alyssa Lewis

@alyssalewis

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Human Resources professional with expertise in records management.

Jamaica

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What I'm looking for

I seek a role that values compliance and employee relations, fostering a positive workplace culture.

I am a dedicated Human Resources professional with over two years of experience in the field, specializing in recruitment and records management. I have successfully conducted numerous interviews, ensuring the selection of top-tier candidates that align with organizational goals. My extensive knowledge of Jamaica's labour laws, coupled with my expertise in the Data Protection Act (DPA), enables me to provide informed guidance on compliance and employee relations.

In my role as a Records Officer, I have ensured the accurate and secure management of all organizational records, leading the transition from paper-based to digital systems. I developed and enforced data handling protocols that achieved compliance with the DPA and led audit preparations with zero non-compliance findings. My recent certification in Enterprise Risk Management has further enhanced my ability to identify and mitigate risks within HR operations, ensuring a robust and compliant workplace.

Experience

Work history, roles, and key accomplishments

Records Officer

Undisclosed

Jan 2023 - Dec 2024 (1 year 11 months)

Ensured accurate and secure management of employee and organizational records, aligning with the Data Protection Act (DPA) and other regulations. Spearheaded the transition from paper-based to digital records and developed data handling protocols, achieving DPA compliance.

Records Management DPA Compliance QuTrack Emortelle

Talent & Administrative Officer

Undisclosed

Jan 2021 - Dec 2023 (2 years 11 months)

Provided comprehensive administrative support to ensure smooth day-to-day operations, streamlining office procedures for enhanced efficiency. Managed the onboarding process for new employees and developed records management systems compliant with the Data Protection Act (DPA).

Administrative Support Office Management Onboarding Records Management DPA Communication Skills

Customer Service Supervisor

Undisclosed

Jan 2021 - Dec 2021 (11 months)

Managed a team of 16 representatives and handled escalated inbound calls, resolving complex customer issues. Provided guidance and support to the team, fostering a collaborative environment and offering coaching to improve skills and achieve performance targets.

Team Management Customer Service Conflict Resolution Coaching Performance Management Communication Escalation Management

Customer Service Representative

Undisclosed

Jan 2020 - Dec 2020 (11 months)

Handled inbound calls, assisting customers with a wide range of queries and concerns, providing accurate and timely information. Focused on resolving issues efficiently and ensuring a positive customer experience through active listening and a customer-centric approach.

Customer Service Inbound Problem Solving Communication Skills Data Entry

Education

Degrees, certifications, and relevant coursework

University of Technology, Jamaica

Bachelor of Arts in Law (LLB), Law

Currently pursuing a Bachelor of Arts in Law (LLB). This program focuses on foundational legal principles and practices, preparing for a career in the legal field.

Law College of the Americas

Diploma in Paralegal Studies, Paralegal Studies

Completed a Diploma in Paralegal Studies. This program provided comprehensive training in legal research, document preparation, and administrative support for legal professionals.

The Queen’s School

High School Diploma, Secondary Education

Grade: 9 CSEC, 3 CAPE

Completed secondary education, achieving 9 CSEC subjects and 3 CAPE subjects. This foundational academic experience prepared for further studies and professional development.