Urbi-Subira Downer

Maintained accurate employee and insurance records, updated 401k/dental/vision/medical benefits, and coordinated worker insurance updates to improve benefits management efficiency; role ended due to lay-off after Hurricane Melissa.

Facilitated communication between hiring managers and candidates, executed sourcing and interviewing strategies, and used ATS to streamline candidate pipelines and improve time-to-fill.

Provided frontline customer support, coordinated onboarding and new-hire documentation, and managed invoices and payments to streamline salon operations and compliance.

Created routing maps to optimize driver schedules, maintained transportation logistics records, and coordinated timely parent communications to improve operational efficiency and safety compliance.

Prepared pastries and line dishes to established recipes and quality standards, customized seasonal offerings for events, and ensured timely service and presentation in a high-volume resort kitchen.

Reviewed loan applications for accuracy and compliance, provided technical support via chat, and resolved customer inquiries to maintain service quality and regulatory standards.

Grade: 3.2

Activities and societies: N/A

Completed a Level 3 Diploma in Business Management Supervision in 2025 focused on supervisory and basic management practices.

Awarded a Level 2 Certificate in Customer Service Representative / Administrative Assistant in 2025 covering frontline support and administrative tasks.

Completed a Level 2 Certificate in Baking & Pastry Arts (Sept 2015–Aug 2016) with hands-on pastry and baking training.

Completed High School Diploma (2010–2014) with CSEC subjects including English (A II), Social Studies (III), Food & Nutrition (III), and Human & Social Biology (III).